Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome. If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart: Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B . If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen. If you’re using a laptop, close and open the laptop lid. Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018. Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates . If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub .

Different build, different bug?

And now it froze with Chrome and a remote desktop session. It's sad. Next week, I'll do a clean install.

This happens in certain games too, like Dragon Age Inquisition, Rise Of The Tomb Raider and others - With AMD graphic cards. The screen will hang/freeze randomly after 2 or more minutes, but you can put the computer to sleep and resume to unfreeze the system. Video driver rollback/update will not help on this.

Issues seems to be related to the video card. Kept getting freezing across UWA and Chrome since I upgraded to 1803. Today, I've been using my laptop with a display link dock with my laptop screen disabled, no freeze at all. The moment I unplugged it from the dock and open up an UWA, it froze. I'm using Intel UHD 620 graphics if that helps? Updated to latest release from Intel doesn't help.

Dans mon cas, la version 1803 a bien fonctionné, jusqu'à l'activation de l'intégrité mémoire dans Windows Defender qui a causé ce problème objet de la question. Le pilote intel (R) HD Graphics ne fonctionne plus, le système est instable et la restauration semble impossible à obtenir avec un code erreur inconnu. La désactivation initiale de l'intégrité mémoire de Windows Defender est complètement bloquée, accompagnée d'un message rouge "Paramètre géré par votre fabriquant". Par ailleurs, tous les navigateurs semblent stable.

Some devices may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome, after installing the Windows 10 April 2018 Update

Anonymous

Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome.

If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart:

Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B. If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen.
If you’re using a laptop, close and open the laptop lid.

Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018.

Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub.

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257 answers

Anonymous

2018-05-04T19:32:14+00:00

Different build, different bug?
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6 people found this answer helpful.

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Anonymous

2018-05-05T09:01:33+00:00

And now it froze with Chrome and a remote desktop session.

It's sad.

Next week, I'll do a clean install.
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8 people found this answer helpful.

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Anonymous

2018-05-05T09:14:00+00:00

This happens in certain games too, like Dragon Age Inquisition, Rise Of The Tomb Raider and others - With AMD graphic cards. The screen will hang/freeze randomly after 2 or more minutes, but you can put the computer to sleep and resume to unfreeze the system.

Video driver rollback/update will not help on this.
Was this answer helpful?

4 people found this answer helpful.

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Anonymous

2018-05-05T13:20:20+00:00

Issues seems to be related to the video card. Kept getting freezing across UWA and Chrome since I upgraded to 1803.

Today, I've been using my laptop with a display link dock with my laptop screen disabled, no freeze at all. The moment I unplugged it from the dock and open up an UWA, it froze.

I'm using Intel UHD 620 graphics if that helps? Updated to latest release from Intel doesn't help.
Was this answer helpful?

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Anonymous

2018-05-05T13:56:05+00:00

Dans mon cas, la version 1803 a bien fonctionné, jusqu'à l'activation de l'intégrité mémoire dans Windows Defender qui a causé ce problème objet de la question. Le pilote intel (R) HD Graphics ne fonctionne plus, le système est instable et la restauration semble impossible à obtenir avec un code erreur inconnu. La désactivation initiale de l'intégrité mémoire de Windows Defender est complètement bloquée, accompagnée d'un message rouge "Paramètre géré par votre fabriquant". Par ailleurs, tous les navigateurs semblent stable.
Was this answer helpful?

3 people found this answer helpful.

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