Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome. If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart: Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B . If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen. If you’re using a laptop, close and open the laptop lid. Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018. Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates . If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub .

I think we now need to pay attention to the OS build we are installing. I was finally able to install 1803 on my brand new ASUS only to roll it back after a few hours of blue screens. The build I installed was OS Build 17134.48. It seems there is a latter build May 23, 2018—KB4100403 (OS Build 17134.81) Note the .81 as opposed to the .48. I am not installing anything (if I have a choice) until I read that there is a stable release.

I think we now need to pay attention to the OS build we are installing. I was finally able to install 1803 on my brand new ASUS only to roll it back after a few hours of blue screens. The build I installed was OS Build 17134.48. It seems there is a latter build May 23, 2018—KB4100403 (OS Build 17134.81) Note the .81 as opposed to the .48. I am not installing anything (if I have a choice) until I read that there is a stable release. OS Build 17134.81 is the build I have installed, there is no updates since. I can also confirm, that the latest Insider Preview release has the same issue I am having.

I think we now need to pay attention to the OS build we are installing. I was finally able to install 1803 on my brand new ASUS only to roll it back after a few hours of blue screens. The build I installed was OS Build 17134.48. It seems there is a latter build May 23, 2018—KB4100403 (OS Build 17134.81) Note the .81 as opposed to the .48. I am not installing anything (if I have a choice) until I read that there is a stable release. OS Build 17134.81 is the build I have installed, there is no updates since. I can also confirm, that the latest Insider Preview release has the same issue I am having. So what should we do? Wait for an update?

So what should we do? Wait for an update? Guess so as nobody else here has any bright ideas.

So what should we do? Wait for an update? Guess so as nobody else here has any bright ideas. Hopefully this problem will be resolved this month. I only had started having the problem in late May.

Some devices may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome, after installing the Windows 10 April 2018 Update

Anonymous

Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome.

If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart:

Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B. If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen.
If you’re using a laptop, close and open the laptop lid.

Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018.

Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub.

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257 answers

Anonymous

2018-06-03T14:28:45+00:00

I think we now need to pay attention to the OS build we are installing. I was finally able to install 1803 on my brand new ASUS only to roll it back after a few hours of blue screens. The build I installed was OS Build 17134.48. It seems there is a latter build May 23, 2018—KB4100403 (OS Build 17134.81) Note the .81 as opposed to the .48. I am not installing anything (if I have a choice) until I read that there is a stable release.
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Anonymous

2018-06-03T14:31:49+00:00

I think we now need to pay attention to the OS build we are installing. I was finally able to install 1803 on my brand new ASUS only to roll it back after a few hours of blue screens. The build I installed was OS Build 17134.48. It seems there is a latter build May 23, 2018—KB4100403 (OS Build 17134.81) Note the .81 as opposed to the .48. I am not installing anything (if I have a choice) until I read that there is a stable release.

OS Build 17134.81 is the build I have installed, there is no updates since.

I can also confirm, that the latest Insider Preview release has the same issue I am having.
Was this answer helpful?

0 comments No comments
Anonymous

2018-06-04T15:20:30+00:00

I think we now need to pay attention to the OS build we are installing. I was finally able to install 1803 on my brand new ASUS only to roll it back after a few hours of blue screens. The build I installed was OS Build 17134.48. It seems there is a latter build May 23, 2018—KB4100403 (OS Build 17134.81) Note the .81 as opposed to the .48. I am not installing anything (if I have a choice) until I read that there is a stable release.

OS Build 17134.81 is the build I have installed, there is no updates since.

I can also confirm, that the latest Insider Preview release has the same issue I am having.

So what should we do? Wait for an update?
Was this answer helpful?

0 comments No comments
Anonymous

2018-06-04T16:22:17+00:00

So what should we do? Wait for an update?

Guess so as nobody else here has any bright ideas.
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Anonymous

2018-06-04T19:08:46+00:00

So what should we do? Wait for an update?

Guess so as nobody else here has any bright ideas.

Hopefully this problem will be resolved this month. I only had started having the problem in late May.
Was this answer helpful?

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