Some devices may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome, after installing the Windows 10 April 2018 Update

Anonymous
2018-05-02T23:43:24+00:00

Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome. 

 If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart:

  1. Try a Windows key sequence to wake the screen.  If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B. If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds.  If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen.
  2. If you’re using a laptop, close and open the laptop lid.

Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018.  

Update (5/8/18):  A solution was included in the May 8th, 2018 cumulative update (KB4103721).  Windows Update will automatically download and install the solution.  To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates.  If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue.  Please describe your issue in another thread or by using the Feedback Hub.

Windows for home | Windows 10 | Cortana and search

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  1. Anonymous
    2018-05-30T20:13:15+00:00

    Installed April update the first day it was available.  What a mistake.  Prior to installing this abortion of an update, my system had been rock steady since the advent of Win 10.  Never once a BSOD.  Ever.   All that changed with this piece of crap update.  BSOD's all over the place.  Memory "issues" that were not present previously.  Apps crashing, disappearing.  And more BSOD's.   

    Launch Event Viewer to try to track the errors down.  Boom, BSOD. 

    Since May 1, I have periods where everything seems normal.  Then, after working all day on various projects, multiple BSOD's, freezing, crashing. 

    Sometimes the Shift+Win+Ctrl+B works.  Others not so much. 

    Chrome will sometimes stay open for hours at a time, making me think all has been resolved.   Then boom, a freeze or a crash.  Launch Chrome again, and bang.  Another freeze up and no amount of mousing or combination of keys will bring it back to life. 

    May 8 Updates did NOTHING.   Zero.  Zilch.  Nada.   

    This is the worst ever.   Worse than Window ME.  Worse than Vista (I actually liked Vista...it was just an early Win7).  Never had any of the kinds of issues that I've now experienced in the past 10 days.   

    And strangely the errors, crashes and BSOD's seem to be confined to only one of my dozen or so computers that were updated with the April Update.

    I've reinstalled.  Replaced my SSD with a new one with a fresh install.  Replaced memory.   Done everything except replace the motherboard, and still the same freezing, BSODs and reboots.   I've run MSERT scans.  Norton full system scans.  Nothing has turned up.  

    So what's the cause?   I don't know.   Gotta be the Windows April Update that borked my system.   Nothing else makes any sense. 

    Sign me---Discouraged and Disgusted. 

    I am not having exactly the same problems you are having, but just recently, my Google Chrome started crashing at random intervals following installation of the April 2018 update on my laptop.  and I never had these updates on my computer until around the middle of this month.  Microsoft needs to fix this

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  2. Anonymous
    2018-06-01T15:02:54+00:00

    Try install AdBlock from the Chrome webstore. It may be able to block that nagging pop-up

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  3. Anonymous
    2018-06-03T04:08:03+00:00

    Can anyone here talk to Microsoft Engineers, because I have a similar issue that only started happening since the April 2018 update for Windows 10.

    Since this is very similar to my issue that has not been addressed, I am asking here if anyone else is still having issues.

    In my case, I can 100% duplicate this issue with the Xbox App.

    When I open this up, the mouse sometimes stops working and becomes very laggy. It is almost as if the CPU has it 100% across all cores. The other thing I have noticed, is that I can get black screens and if I check in the Event Viewer there is an entry at the same time saying that my Nvidia drive has stopped and recovered.

    I can make the PC (Windows 10 1803) hang for up to 5 minutes, but just hitting the refresh icon on the Xbox App and again it shows a black screen and same entry in the Event viewer.

    I am at a loss to explain why this is only happening for me with the Xbox App, at least I have only noticed it with the Xbox App.

    I posted in here on another thread and they suggested that I repair/refresh and also check the integrity of Windows. Windows integrity is fine, SFC reports no problems and I am not going to refresh my PC and reinstall terabytes on data. But I did go one better, by installing Windows 10 as a fresh install on a completely separate drive. And installed nothing, but the drivers for the Video Card and it does the same exact thing.

    I have been wondering if this was an issue with hardware on my PC, but nothing points to that at this stage and it seems a coincidence that it only started happening since this April 2018 Windows 10 update.

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  4. Anonymous
    2018-06-03T13:56:02+00:00

    Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome. 

     If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart:

    1. Try a Windows key sequence to wake the screen.  If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B. If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds.  If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen.
    2. If you’re using a laptop, close and open the laptop lid.

     

    Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018.  

    Update (5/8/18):  A solution was included in the May 8th, 2018 cumulative update (KB4103721).  Windows Update will automatically download and install the solution.  To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates.  If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue.  Please describe your issue in another thread or by using the Feedback Hub.

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  5. Anonymous
    2018-06-03T13:59:08+00:00

    Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome. 

     If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart:

    1. Try a Windows key sequence to wake the screen.  If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B. If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds.  If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen.
    2. If you’re using a laptop, close and open the laptop lid.

    Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018.  

    Update (5/8/18):  A solution was included in the May 8th, 2018 cumulative update (KB4103721).  Windows Update will automatically download and install the solution.  To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates.  If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue.  Please describe your issue in another thread or by using the Feedback Hub.

    And it is now June 3rd, so it hasn't been fixed from what I can tell.

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