Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome. If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart: Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B . If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen. If you’re using a laptop, close and open the laptop lid. Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018. Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates . If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub .

Possible fix for google chrome, turn off hardware acceleration. Chrome, scroll down to advanced settings, select hardware acceleration, uncheck. Another option, turn off continue running background apps when chrome is closed.

After a few weeks of this (consistently) unnecessary Microsoft debauchery and nonsense in regards to Manual Updates... this is what I learned: * MS is trying to win the latest-greatest technology race. They need to be more practical and surely more safety oriented. All this technology at once is causing far too many pains as MS attempts to provide to all people; too many people using so many different setups . MS Windows cannot successfully operate cleanly on all of the thousands of various setups on laptops, pc's, etc . * My number one lesson: DO NOT ALLOW MICROSOFT ONLINE LIVE CHAT "TECHS" (in India) TO WALK YOU THROUGH A CLEAN INSTALLATION NOR RE-INSTALLATION . I was stupid enough to think they knew what they were doing -- the result being that I LOST EVERYTHING -- A 100% WIPE-OUT OF MY COMPUTER. I stressed that I had no backup and did not want to lose Personal Files/Folders. The MS Idiot told to do a Clean Installation... and I lost it all. This was after 3 Live Chat sessions online, 2 of which ended in hangups once they were in over heir heads. The 3rd tech setup a phone appointment with their Tier 2 specialists... and that person (3 days late) totally ignored what I said and wiped me out. Go to your local/regional EXPERT. I should have, because we have a genius in town. So it's also partly my own fault for even thinking of going to Microsoft "techs". Anyway -- donating this pc to a local needy family and going with NON-WINDOWS systems from here.

I stream on Chrome because Edge won't.

I am still experiencing something similar event after the cumulative update, when closing apps, there seems to be a brief freeze as its closing. This happens on all sorts of applications from chrome to the in built Video App.

I have been experiencing same issue since spring update and cumulative update has not solved it. Also facing mouse cursor lagging.

Some devices may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome, after installing the Windows 10 April 2018 Update

Anonymous

Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome.

If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart:

Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B. If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen.
If you’re using a laptop, close and open the laptop lid.

Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018.

Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

257 answers

Anonymous

2018-05-12T15:45:18+00:00

Possible fix for google chrome, turn off hardware acceleration.

Chrome, scroll down to advanced settings, select hardware acceleration, uncheck.

Another option, turn off continue running background apps when chrome is closed.
Was this answer helpful?

0 comments No comments
Anonymous

2018-05-13T10:24:06+00:00

After a few weeks of this (consistently) unnecessary Microsoft debauchery and nonsense in regards to Manual Updates... this is what I learned:

* MS is trying to win the latest-greatest technology race. They need to be more practical and surely more safety oriented. All this technology at once is causing far too many pains as MS attempts to provide to all people; too many people using so many different setups. MS Windows cannot successfully operate cleanly on all of the thousands of various setups on laptops, pc's, etc.

* My number one lesson:

DO NOT ALLOW MICROSOFT ONLINE LIVE CHAT "TECHS" (in India) TO WALK YOU THROUGH ACLEAN INSTALLATION NOR RE-INSTALLATION. I was stupid enough to think they knew what they were doing -- the result being that I LOST EVERYTHING -- A 100% WIPE-OUT OF MY COMPUTER.

I stressed that I had no backup and did not want to lose Personal Files/Folders. The MS Idiot told to do a Clean Installation... and I lost it all. This was after 3 Live Chat sessions online, 2 of which ended in hangups once they were in over heir heads. The 3rd tech setup a phone appointment with their Tier 2 specialists... and that person (3 days late) totally ignored what I said and wiped me out.

Go to your local/regional EXPERT. I should have, because we have a genius in town. So it's also partly my own fault for even thinking of going to Microsoft "techs".

Anyway -- donating this pc to a local needy family and going with NON-WINDOWS systems from here.
Was this answer helpful?

5 people found this answer helpful.

0 comments No comments
Anonymous

2018-05-13T16:21:12+00:00

I stream on Chrome because Edge won't.
Was this answer helpful?

0 comments No comments
Anonymous

2018-05-14T14:03:31+00:00

I am still experiencing something similar event after the cumulative update, when closing apps, there seems to be a brief freeze as its closing. This happens on all sorts of applications from chrome to the in built Video App.
Was this answer helpful?

0 comments No comments
Anonymous

2018-05-14T14:23:25+00:00

I have been experiencing same issue since spring update and cumulative update has not solved it. Also facing mouse cursor lagging.
Was this answer helpful?

0 comments No comments