Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome. If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart: Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B . If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen. If you’re using a laptop, close and open the laptop lid. Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018. Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates . If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub .

Experienced quite a few freezes after latest update, my system used to be quite fast and responsive before. Only option was to hard reset which is so dangerous and annoying... Please solve the issues on May 8th...

I upgraded to 1803 and have only found one issue (so far) that needs addressing. When I go to Settings-Apps-Default Apps and choose the link to "Set defaults by app" at the bottom, the page just closes (disappears). It acts like it is trying to load the page but just ends up closing. I have tried running SFC and DISM and even repairing/resetting Edge all to no avail.

I upgraded to 1803 and have only found one issue (so far) that needs addressing. When I go to Settings-Apps-Default Apps and choose the link to "Set defaults by app" at the bottom, the page just closes (disappears). It acts like it is trying to load the page but just ends up closing. I have tried running SFC and DISM and even repairing/resetting Edge all to no avail. Not seeing this issue. Running 1803 - 17134.5 Video drivers up to date? CDK

I upgraded to 1803 and have only found one issue (so far) that needs addressing. When I go to Settings-Apps-Default Apps and choose the link to "Set defaults by app" at the bottom, the page just closes (disappears). It acts like it is trying to load the page but just ends up closing. I have tried running SFC and DISM and even repairing/resetting Edge all to no avail.

Microsoft needs to stop trying to make Dream Apps and get back to reality .. I would add RELIABILITY ! A product this "old" should be rock solid. It isn't. Most of the updates are "early adopter" junk I don't want. The cost, decreased reliability in a basic computer, long cumbersome updates. Here's a business model MS should look at: I would PAY to have a system they didn't monkey with!

Some devices may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome, after installing the Windows 10 April 2018 Update

Anonymous

Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome.

If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart:

Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B. If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen.
If you’re using a laptop, close and open the laptop lid.

Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018.

Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub.

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Anonymous

2018-05-08T00:39:38+00:00

Experienced quite a few freezes after latest update, my system used to be quite fast and responsive before. Only option was to hard reset which is so dangerous and annoying... Please solve the issues on May 8th...
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Anonymous

2018-05-07T19:21:40+00:00

I upgraded to 1803 and have only found one issue (so far) that needs addressing. When I go to Settings-Apps-Default Apps and choose the link to "Set defaults by app" at the bottom, the page just closes (disappears). It acts like it is trying to load the page but just ends up closing. I have tried running SFC and DISM and even repairing/resetting Edge all to no avail.
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Anonymous

2018-05-07T14:53:30+00:00

I upgraded to 1803 and have only found one issue (so far) that needs addressing. When I go to Settings-Apps-Default Apps and choose the link to "Set defaults by app" at the bottom, the page just closes (disappears). It acts like it is trying to load the page but just ends up closing. I have tried running SFC and DISM and even repairing/resetting Edge all to no avail.

Not seeing this issue. Running 1803 - 17134.5

Video drivers up to date?

CDK
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Anonymous

2018-05-07T14:38:49+00:00

I upgraded to 1803 and have only found one issue (so far) that needs addressing. When I go to Settings-Apps-Default Apps and choose the link to "Set defaults by app" at the bottom, the page just closes (disappears). It acts like it is trying to load the page but just ends up closing. I have tried running SFC and DISM and even repairing/resetting Edge all to no avail.
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Anonymous

2018-05-07T13:53:28+00:00

Microsoft needs to stop trying to make Dream Apps and get back to reality

.. I would add RELIABILITY ! A product this "old" should be rock solid. It isn't. Most of the updates are "early adopter" junk I don't want. The cost, decreased reliability in a basic computer, long cumbersome updates.

Here's a business model MS should look at: I would PAY to have a system they didn't monkey with!
Was this answer helpful?

2 people found this answer helpful.

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