Some devices may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome, after installing the Windows 10 April 2018 Update

Anonymous
2018-05-02T23:43:24+00:00

Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome. 

 If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart:

  1. Try a Windows key sequence to wake the screen.  If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B. If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds.  If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen.
  2. If you’re using a laptop, close and open the laptop lid.

Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018.  

Update (5/8/18):  A solution was included in the May 8th, 2018 cumulative update (KB4103721).  Windows Update will automatically download and install the solution.  To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates.  If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue.  Please describe your issue in another thread or by using the Feedback Hub.

Windows for home | Windows 10 | Cortana and search

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

257 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2018-05-18T11:56:36+00:00

    Guess what?

    Windows 10 April 2018 Update broke Avast, AhnLabs and AVG Antivirus.

    Why am I not using Linux yet?

    I mean really ****. Just look at Linux. Linux has all updates send out carefully and tested. Microsoft is really over the hill trying as hard as they can to add as many useless things to get over Linux and Mac while they forget to test the OS and make sure it works.

    Thanks god we have Insiders.

    This is extremely bad. I'm now transferring my files on a external SSD so that I can put them back after I install Linux.

    Update: Malwarebytes, Chrome and even some features of Edge MICROSOFT'S PRODUCT, are broken by the update, too.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2018-05-15T16:07:53+00:00

    It is Windows 10, it is put out there for us to fix the bugs. We pay hundreds for it and we build it.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-05-15T10:58:46+00:00

    I am having lots of issues.

    Windows has become very unresponsive and is hanging and lagging alot of software such as Chrome, Word etc

    It is AWFUL!

    Windows sort this out.... very bad to do an update and make things worse?!

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  4. Anonymous
    2018-05-15T03:44:53+00:00

    I have a friend who struck with her 7 and she never has any problems with anything what's the problem? Why is everything soooo difficult and problems all the time.? sincerely ******@hotmail.com

    Was this answer helpful?

    0 comments
  5. Anonymous
    2018-05-15T03:42:04+00:00

    Have no Idea what SSD firware is I have speekers that I have used since I bought this computer they seem to alway's work.  I''m trying to listen to a bible on Watchtower library and hear nothing mp3??? Tested earlier speekers are working fine when tested

    Was this answer helpful?

    0 comments