Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome. If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart: Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B . If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen. If you’re using a laptop, close and open the laptop lid. Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018. Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates . If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub .

I also need to force shutdown my laptop. I hope this gets fixed soon. It might damage my laptop permanently and I don't know who's to blame in that case

That is because it does not work. I have tried it numerous times. The only thing that works is manually powering down which will put excess wear and tear on your system.

After latest cumulative update a couple days ago my laptop is locking up using Edge. To a point where cursor freezes and cannot even get to Task Manager. Have to do a forced power shutdown. These updates going from bad to worse for me and nothing special about my notebook. Typical Dell Inspiron 5567 with Defender AV and using Edge browser.

Here they are saying only for certain apps. My laptop is randomly freezing and hanging although i am not using any apps or chrome. I reinstalled the windows but still same problem. I also have the same problem... It seems that my laptop hangs up when I am using Microsoft edge while watching youtube. I hope the post an update on this soon :(

I was told. After the last Windows Update for Windows 10. Google Chrome will not work properly. Why is that?

Some devices may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome, after installing the Windows 10 April 2018 Update

Anonymous

Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome.

If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart:

Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B. If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen.
If you’re using a laptop, close and open the laptop lid.

Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018.

Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub.

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Anonymous

2018-05-28T02:16:52+00:00

I also need to force shutdown my laptop.

I hope this gets fixed soon. It might damage my laptop permanently and I don't know who's to blame in that case
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Anonymous

2018-05-28T02:10:24+00:00

That is because it does not work. I have tried it numerous times. The only thing that works is manually powering down which will put excess wear and tear on your system.
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1 person found this answer helpful.

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Anonymous

2018-05-26T12:54:58+00:00

After latest cumulative update a couple days ago my laptop is locking up using Edge. To a point where cursor freezes and cannot even get to Task Manager. Have to do a forced power shutdown. These updates going from bad to worse for me and nothing special about my notebook. Typical Dell Inspiron 5567 with Defender AV and using Edge browser.
Was this answer helpful?

0 comments No comments
Anonymous

2018-05-26T08:51:05+00:00

Here they are saying only for certain apps. My laptop is randomly freezing and hanging although i am not using any apps or chrome. I reinstalled the windows but still same problem.

I also have the same problem...

It seems that my laptop hangs up when I am using Microsoft edge while watching youtube.

I hope the post an update on this soon :(
Was this answer helpful?

0 comments No comments
Anonymous

2018-05-26T05:34:32+00:00

I was told. After the last Windows Update for Windows 10. Google Chrome will not work properly. Why is that?
Was this answer helpful?

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