Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome. If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart: Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B . If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen. If you’re using a laptop, close and open the laptop lid. Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018. Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates . If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub .

Try install AdBlock from the Chrome webstore. It may be able to block that nagging pop-up

Installed April update the first day it was available. What a mistake. Prior to installing this abortion of an update, my system had been rock steady since the advent of Win 10. Never once a BSOD. Ever. All that changed with this piece of crap update. BSOD's all over the place. Memory "issues" that were not present previously. Apps crashing, disappearing. And more BSOD's. Launch Event Viewer to try to track the errors down. Boom, BSOD. Since May 1, I have periods where everything seems normal. Then, after working all day on various projects, multiple BSOD's, freezing, crashing. Sometimes the Shift+Win+Ctrl+B works. Others not so much. Chrome will sometimes stay open for hours at a time, making me think all has been resolved. Then boom, a freeze or a crash. Launch Chrome again, and bang. Another freeze up and no amount of mousing or combination of keys will bring it back to life. May 8 Updates did NOTHING. Zero. Zilch. Nada. This is the worst ever. Worse than Window ME. Worse than Vista (I actually liked Vista...it was just an early Win7). Never had any of the kinds of issues that I've now experienced in the past 10 days. And strangely the errors, crashes and BSOD's seem to be confined to only one of my dozen or so computers that were updated with the April Update. I've reinstalled. Replaced my SSD with a new one with a fresh install. Replaced memory. Done everything except replace the motherboard, and still the same freezing, BSODs and reboots. I've run MSERT scans. Norton full system scans. Nothing has turned up. So what's the cause? I don't know. Gotta be the Windows April Update that borked my system. Nothing else makes any sense. Sign me---Discouraged and Disgusted. I am not having exactly the same problems you are having, but just recently, my Google Chrome started crashing at random intervals following installation of the April 2018 update on my laptop. and I never had these updates on my computer until around the middle of this month. Microsoft needs to fix this

My PC was crashing/freezing in 1709 version too (and now in 1803). 1703 was working fine. Windows 10 actually is a crap (only problems and issues) and I think it is time to switch to the Mac.

There are a number of ways by which you can get rid of freezing issues like: Set the virtual memory of your system. Clear temp folder. Run memory check. Detailed steps can be found in the article given below: How to permanently fix Windows 10 Freezing Issue It actually worked very well for me. Hope it helps you too. Cheers.

Some devices may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome, after installing the Windows 10 April 2018 Update

Anonymous

Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome.

If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart:

Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B. If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen.
If you’re using a laptop, close and open the laptop lid.

Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018.

Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

257 answers

Anonymous

2018-06-01T15:02:54+00:00

Try install AdBlock from the Chrome webstore. It may be able to block that nagging pop-up
Was this answer helpful?

0 comments No comments
Anonymous

2018-05-30T20:13:15+00:00

Installed April update the first day it was available. What a mistake. Prior to installing this abortion of an update, my system had been rock steady since the advent of Win 10. Never once a BSOD. Ever. All that changed with this piece of crap update. BSOD's all over the place. Memory "issues" that were not present previously. Apps crashing, disappearing. And more BSOD's.

Launch Event Viewer to try to track the errors down. Boom, BSOD.

Since May 1, I have periods where everything seems normal. Then, after working all day on various projects, multiple BSOD's, freezing, crashing.

Sometimes the Shift+Win+Ctrl+B works. Others not so much.

Chrome will sometimes stay open for hours at a time, making me think all has been resolved. Then boom, a freeze or a crash. Launch Chrome again, and bang. Another freeze up and no amount of mousing or combination of keys will bring it back to life.

May 8 Updates did NOTHING. Zero. Zilch. Nada.

This is the worst ever. Worse than Window ME. Worse than Vista (I actually liked Vista...it was just an early Win7). Never had any of the kinds of issues that I've now experienced in the past 10 days.

And strangely the errors, crashes and BSOD's seem to be confined to only one of my dozen or so computers that were updated with the April Update.

I've reinstalled. Replaced my SSD with a new one with a fresh install. Replaced memory. Done everything except replace the motherboard, and still the same freezing, BSODs and reboots. I've run MSERT scans. Norton full system scans. Nothing has turned up.

So what's the cause? I don't know. Gotta be the Windows April Update that borked my system. Nothing else makes any sense.

Sign me---Discouraged and Disgusted.

I am not having exactly the same problems you are having, but just recently, my Google Chrome started crashing at random intervals following installation of the April 2018 update on my laptop. and I never had these updates on my computer until around the middle of this month. Microsoft needs to fix this
Was this answer helpful?

0 comments No comments
Anonymous

2018-05-30T16:52:40+00:00

My PC was crashing/freezing in 1709 version too (and now in 1803). 1703 was working fine. Windows 10 actually is a crap (only problems and issues) and I think it is time to switch to the Mac.
Was this answer helpful?

0 comments No comments
Anonymous

2018-05-30T13:53:28+00:00

update all windows install
Was this answer helpful?

0 comments No comments
Anonymous

2018-05-30T11:01:38+00:00
There are a number of ways by which you can get rid of freezing issues like:
1. Set the virtual memory of your system.
2. Clear temp folder.
3. Run memory check.
Detailed steps can be found in the article given below:

How to permanently fix Windows 10 Freezing Issue

It actually worked very well for me. Hope it helps you too.

Cheers.
Was this answer helpful?

0 comments No comments