Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome. If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart: Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B . If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen. If you’re using a laptop, close and open the laptop lid. Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018. Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates . If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub .

You can disable "Timeline" if you believe that your PC's performance is getting negatively affected.

Welcome. Not sure it will prove much tho.. I'm not sure either what they mean by "Change the update time to 600 seconds". Under Properties you can change, say, Duration time to 600 seconds - meaning sampling period = 10 minutes. Also, it talks about user-mode and kernel-mode leaks but I'm looking at the possibility of leaks in system processes. Don't know if it is possible to register such, if that be the case. Anyway, so far I had very little problem today. Which makes me wonder why it is fine one day and a total screw up another.

You're welcome. Also, I did figure how to add counters. Open the Performance Monitor screen and click on the big green "+" icon, which opens a new window. Then, scroll down to Memory and to Paging File and expand them to find the counters listed.

Thanks for the link, Colin. I had (mistakenly) concluded that the update associated with KB4100403 was out-of-date based solely on the higher KB number corresponding to the May 8, 2018 update. A previous post suggested I check the OS version itself, which I did, and I'm now thinking my system IS up-to-date, despite the KB numbers. Luckily, my system has been stable since I first reported the issue here.

Some devices may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome, after installing the Windows 10 April 2018 Update

Anonymous

Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome.

If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart:

Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B. If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen.
If you’re using a laptop, close and open the laptop lid.

Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018.

Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub.

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257 answers

Anonymous

2018-06-11T14:38:13+00:00

You can disable "Timeline" if you believe that your PC's performance is getting negatively affected.
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Anonymous

2018-06-11T05:35:30+00:00

Welcome.

Not sure it will prove much tho.. I'm not sure either what they mean by "Change the update time to 600 seconds". Under Properties you can change, say, Durationtime to 600 seconds - meaning sampling period = 10 minutes.

Also, it talks about user-mode and kernel-mode leaks but I'm looking at the possibility of leaks in system processes. Don't know if it is possible to register such, if that be the case.

Anyway, so far I had very little problem today. Which makes me wonder why it is fine one day and a total screw up another.
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Anonymous

2018-06-11T03:45:42+00:00

Thanks again, Colin.
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Anonymous

2018-06-11T03:18:15+00:00

You're welcome.

Also, I did figure how to add counters. Open the Performance Monitor screen and click on the big green "+" icon, which opens a new window. Then, scroll down to Memory and to Paging File and expand them to find the counters listed.
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Anonymous

2018-06-11T03:01:49+00:00

Thanks for the link, Colin. I had (mistakenly) concluded that the update associated with KB4100403 was out-of-date based solely on the higher KB number corresponding to the May 8, 2018 update. A previous post suggested I check the OS version itself, which I did, and I'm now thinking my system IS up-to-date, despite the KB numbers. Luckily, my system has been stable since I first reported the issue here.
Was this answer helpful?

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