Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome. If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart: Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B . If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen. If you’re using a laptop, close and open the laptop lid. Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018. Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates . If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub .

Microsoft just updated my windows 7 professional on my i7 game machine with 20gb ram. June 2018. Now every 3-4 seconds, whole machine hangs for 1-2 seconds, then beeps and starts working. It's driving me nuts. I removed or disabled every process that was jumping to the top of the cpu counter including steam, facebook, bluetooth etc. It reduced frequency to every 7-10 seconds, but it still happens. Doesn't microsoft test it's updates before forcing them on us. Any ideas?

this has been the standard like since the April update like take 2 aspirin and call me in the morning after the April update my DESKTOP was running so horrible freezing and locking up and not just chrome that I pulled 10tb of storage off it and thinking I had a virus I clean wiped my os and reinstalled the OS to the ssd and SSDD. it was the OS that was the issue. for me chrome is locking up and freezing the OS seems to have stopped after my latest update but again and I understand all about release channels. but since I am not on the insider ring why are these bugs hammering through especially when forums scream about them pre-release stable?

Hey, Colin. Ran across a handy Microsoft utility in the Windows 10 SDK that you might find useful. It's named 'usbview.exe', which provides a far more user-friendly, and complete, view of your USB controllers, ports, and devices than that provided in the bog standard Device Manager. I say it might be useful because unlike my Device Manager view of the USB environment, this utility informs me I have a 'General Failure' on a port on my USB 3.0 host controller. The port does not correspond to any piece of hardware I have plugged into my workstation or USB hub, but it's a possible lead for me. For a writeup on where to find this utility, google "techrepublic USB viewer windows SDK". The link you want is "How to track down USB devices in Windows 10..." Hope this helps, Terry

Some devices may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome, after installing the Windows 10 April 2018 Update

Anonymous

Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome.

If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart:

Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B. If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen.
If you’re using a laptop, close and open the laptop lid.

Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018.

Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

2018-06-19T02:15:14+00:00

Microsoft just updated my windows 7 professional on my i7 game machine with 20gb ram. June 2018. Now every 3-4 seconds, whole machine hangs for 1-2 seconds, then beeps and starts working. It's driving me nuts. I removed or disabled every process that was jumping to the top of the cpu counter including steam, facebook, bluetooth etc. It reduced frequency to every 7-10 seconds, but it still happens. Doesn't microsoft test it's updates before forcing them on us. Any ideas?
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Anonymous

2018-06-18T11:40:58+00:00

this has been the standard like since the April update like take 2 aspirin and call me in the morning after the April update my DESKTOP was running so horrible freezing and locking up and not just chrome that I pulled 10tb of storage off it and thinking I had a virus I clean wiped my os and reinstalled the OS to the ssd and SSDD. it was the OS that was the issue.

for me chrome is locking up and freezing the OS seems to have stopped after my latest update but again and I understand all about release channels. but since I am not on the insider ring why are these bugs hammering through especially when forums scream about them pre-release stable?
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Anonymous

2018-06-18T07:12:16+00:00

Thanks Terry,

I have only the vaguest notion about Event Viewer, tho sometimes support personnel on MS Forums did refer to it.

I only just noticed that the OP says

If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or****by using the Feedback Hub.

So, I started another thread - about something I found that helped me out (hopefully) - HERE
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Anonymous

2018-06-17T20:49:01+00:00

Hey, Colin.

Ran across a handy Microsoft utility in the Windows 10 SDK that you might find useful. It's named 'usbview.exe', which provides a far more user-friendly, and complete, view of your USB controllers, ports, and devices than that provided in the bog standard Device Manager. I say it might be useful because unlike my Device Manager view of the USB environment, this utility informs me I have a 'General Failure' on a port on my USB 3.0 host controller. The port does not correspond to any piece of hardware I have plugged into my workstation or USB hub, but it's a possible lead for me.

For a writeup on where to find this utility, google "techrepublic USB viewer windows SDK". The link you want is "How to track down USB devices in Windows 10..."

Hope this helps,

Terry
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