Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome. If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart: Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B . If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen. If you’re using a laptop, close and open the laptop lid. Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018. Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates . If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub .

What is the make and model of your laptop ? However get your laptop checked by technician. There could be problem with the fan or cooling and if SSD like Lenovo yoga 3 pro 1370 then HEAT SINC problem. Open up and clean up the frozen Sinc, renew it and it will work fine. I did that yesterday and all is running normal, no more freezing. Do let me know after it has been done.

In my case, I turned the power off, then restarted. The system would work long enough for me to get into the Pagefile settings. Once I made the change suggested by CCVincent (above), the system hangs were gone. I found that resetting Pagefile size, without changing it, proved only a temporary fix. Some follow up on the issue in This Thread . Certainly, insufficient Pagefile size will produce the kinds of problems under discussion here. In that case, increasing it should prove of some assistance.

Some devices may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome, after installing the Windows 10 April 2018 Update

Anonymous

Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome.

If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart:

Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B. If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen.
If you’re using a laptop, close and open the laptop lid.

Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018.

Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub.

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Anonymous

2018-06-24T08:29:01+00:00

What is the make and model of your laptop ? However get your laptop checked by technician. There could be problem with the fan or cooling and if SSD like Lenovo yoga 3 pro 1370 then HEAT SINC problem. Open up and clean up the frozen Sinc, renew it and it will work fine. I did that yesterday and all is running normal, no more freezing. Do let me know after it has been done.
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Anonymous

2018-06-24T02:02:45+00:00

In my case, I turned the power off, then restarted. The system would work long enough for me to get into the Pagefile settings. Once I made the change suggested by CCVincent (above), the system hangs were gone.

I found that resetting Pagefile size, without changing it, proved only a temporary fix. Some follow up on the issue in This Thread.

Certainly, insufficient Pagefile size will produce the kinds of problems under discussion here. In that case, increasing it should prove of some assistance.
Was this answer helpful?

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This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

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