Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome. If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart: Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B . If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen. If you’re using a laptop, close and open the laptop lid. Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018. Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates . If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub .

While I'm having a similar issue, for me this only occurs when my laptop, an HP Stream 14, is plugged in and charging, especially if I'm not using anything due to a background process' activity. That depends on the processor speed, the CPU utilization, and the amount of threads currently running on the system. As soon as the utilization reaches 100%, within 3-5 minutes the CPU utilization and processor speed limits and is descended by 2%-9% 0.08-0.80 GHz every 3 and a half seconds, decreasing the number of threads currently running. As soon as it reaches to 7% 0.11 GHz or 5% 0.08 GHz (and rarely, 3% 0.05 GHz), the performance of my computer is affected and everything (including my PC) becomes unresponsive until I hard-reboot the machine (which may work sometimes, but usually not). I don't think my computer is reliable enough. And anyone experiencing the same issue should report their symptoms here. Oh, and one more thing: Check the Performance tab in your Task Manager. If you see the blue line slowly descending, and X.XX GHz is dropping at its rate, your computer is likely willing to slow down and lag a lot. Either restart your computer (in the hard way) or close all affecting applications.

p.s. No problem at all yesterday, that was. Some with a Java app (executable .jar), Chrome and preview thumbnails in the GIMP today. Otherwise, not too bad. So, while uninstalling recent updates did help, it's not a complete solution. I'm just staggered that there is no proven solution to any of these problems that fill these pages. At this point, (June 2018) it has been ongoing for weeks, and, researching backwards into Windows 10, BSODs have plagued this product. We have focused in on the 1803 version and its subsequent shoddy updates, but this problem, which is nearly impossible to replicate and identify accurately, has been ongoing for at least a couple of years. The 1803 update seemed to have made it worse and more commonplace. We have all tried many varied self-help options - none of which appear to have worked and probably caused further instability. What is Microsoft doing about this? If anyone with any authority or in their employ can tell us, please do. In the meantime we continue to own bricked Windows 10 products and struggle.

just installed update KB4103721 and hope that it will address the issue! Unfortunately, for me, it does NOT, I'm sorry to say.

No. Unfortunately the said update doesn't resolve the issue for me. The bug is almost reproduceable by playing YouTube on Chrome. HP Envy 13 with Intel i5 8th gen

Dans mon cas, la version 1803 a bien fonctionné, jusqu'à l'activation de l'intégrité mémoire dans Windows Defender qui a causé ce problème objet de la question. Le pilote intel (R) HD Graphics ne fonctionne plus, le système est instable et la restauration semble impossible à obtenir avec un code erreur inconnu. La désactivation initiale de l'intégrité mémoire de Windows Defender est complètement bloquée, accompagnée d'un message rouge "Paramètre géré par votre fabriquant". Par ailleurs, tous les navigateurs semblent stable.

Some devices may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome, after installing the Windows 10 April 2018 Update

Anonymous

Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome.

If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart:

Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B. If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen.
If you’re using a laptop, close and open the laptop lid.

Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018.

Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub.

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257 answers

Anonymous

2018-07-18T03:28:05+00:00

While I'm having a similar issue, for me this only occurs when my laptop, an HP Stream 14, is plugged in and charging, especially if I'm not using anything due to a background process' activity. That depends on the processor speed, the CPU utilization, and the amount of threads currently running on the system.

As soon as the utilization reaches 100%, within 3-5 minutes the CPU utilization and processor speed limits and is descended by 2%-9% 0.08-0.80 GHz every 3 and a half seconds, decreasing the number of threads currently running. As soon as it reaches to 7% 0.11 GHz or 5% 0.08 GHz (and rarely, 3% 0.05 GHz), the performance of my computer is affected and everything (including my PC) becomes unresponsive until I hard-reboot the machine (which may work sometimes, but usually not).

I don't think my computer is reliable enough. And anyone experiencing the same issue should report their symptoms here.

Oh, and one more thing: Check the Performance tab in your Task Manager. If you see the blue line slowly descending, and X.XX GHz is dropping at its rate, your computer is likely willing to slow down and lag a lot.

Either restart your computer (in the hard way) or close all affecting applications.
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Anonymous

2018-06-10T02:06:44+00:00

p.s.

No problem at all yesterday, that was. Some with a Java app (executable .jar), Chrome and preview thumbnails in the GIMP today. Otherwise, not too bad. So, while uninstalling recent updates did help, it's not a complete solution.

I'm just staggered that there is no proven solution to any of these problems that fill these pages. At this point, (June 2018) it has been ongoing for weeks, and, researching backwards into Windows 10, BSODs have plagued this product. We have focused in on the 1803 version and its subsequent shoddy updates, but this problem, which is nearly impossible to replicate and identify accurately, has been ongoing for at least a couple of years. The 1803 update seemed to have made it worse and more commonplace. We have all tried many varied self-help options - none of which appear to have worked and probably caused further instability.

What is Microsoft doing about this? If anyone with any authority or in their employ can tell us, please do. In the meantime we continue to own bricked Windows 10 products and struggle.
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Anonymous

2018-05-08T19:39:55+00:00

just installed update KB4103721

and hope that it will address the issue!

Unfortunately, for me, it does NOT, I'm sorry to say.
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Anonymous

2018-05-08T15:07:27+00:00

No. Unfortunately the said update doesn't resolve the issue for me. The bug is almost reproduceable by playing YouTube on Chrome.

HP Envy 13 with Intel i5 8th gen
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Anonymous

2018-05-05T13:56:05+00:00

Dans mon cas, la version 1803 a bien fonctionné, jusqu'à l'activation de l'intégrité mémoire dans Windows Defender qui a causé ce problème objet de la question. Le pilote intel (R) HD Graphics ne fonctionne plus, le système est instable et la restauration semble impossible à obtenir avec un code erreur inconnu. La désactivation initiale de l'intégrité mémoire de Windows Defender est complètement bloquée, accompagnée d'un message rouge "Paramètre géré par votre fabriquant". Par ailleurs, tous les navigateurs semblent stable.
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