Some devices may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome, after installing the Windows 10 April 2018 Update

Anonymous
2018-05-02T23:43:24+00:00

Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome. 

 If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart:

  1. Try a Windows key sequence to wake the screen.  If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B. If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds.  If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen.
  2. If you’re using a laptop, close and open the laptop lid.

Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018.  

Update (5/8/18):  A solution was included in the May 8th, 2018 cumulative update (KB4103721).  Windows Update will automatically download and install the solution.  To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates.  If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue.  Please describe your issue in another thread or by using the Feedback Hub.

Windows for home | Windows 10 | Cortana and search

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  1. Anonymous
    2018-07-29T13:10:33+00:00

    Might be a good idea to make sure Windows support agents are aware of this. I have already spent hours with them trying to resolve this issue and none of them mentioned the Windows logo key + Ctrl

    • Shift + B fix.

    Please delete Cortina

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  2. Anonymous
    2018-05-26T03:41:22+00:00

    The update that installed on my PC today (May 25, 2018)  does NOT keep Google Chrome from crashing.  Google Chrome was fine on my PC until the 1803 update was installed.  When will Microsoft fix the issue?

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  3. Anonymous
    2018-05-10T15:53:25+00:00

    This is very normal. windows is the best company on the planet to make frozen trash computers (Disney should have made a deal).  The freeze function is very useful and awesome. It allows the computer to waste more of your day until you die.  Such a great computer.  Microsoft never disappoints.

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  4. Anonymous
    2018-05-09T21:10:59+00:00

    Too bad this update doesn't **** do anything.

    Freezes all over the place just clicking around the windows UI, clicking the left side headings in pc settings triggers it every **** time.

    Pretty sure this is related to the mshybrid gpu/optimus issue plaguing laptops with nvidia optimus. I am on a 8750h + 1070 laptop with all up to date drivers and its **** driving me nuts. **** you microsoft.

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  5. Anonymous
    2018-05-08T09:19:31+00:00

    I am still waiting for the update, Microsoft! regular, unexplained freezes on the April build (installed before May 8)

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