Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome. If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart: Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B . If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen. If you’re using a laptop, close and open the laptop lid. Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018. Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates . If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub .

I have noticed that I am having the same issue. I tried the Windows logo key + Ctrl + Shift + B, and it made the frozen mouse cursor disappear, but did not unfreeze the computer. I have went and look at my Windows 10 Pro version number and it is showing 1709, OS Build 16299.371. So my question is, is anybody having this issue with freezing using 1709 version also. I definitely have it freeze mostly using Google Chrome and rarely with other apps and programs. I have checked Task Manger and verified, I am not pegging 100% on CPU, memory, or disk.

I had to switch to my Linux USB key to send this message!!!!!!!

Installed April update the first day it was available. What a mistake. Prior to installing this abortion of an update, my system had been rock steady since the advent of Win 10. Never once a BSOD. Ever. All that changed with this piece of crap update. BSOD's all over the place. Memory "issues" that were not present previously. Apps crashing, disappearing. And more BSOD's. Launch Event Viewer to try to track the errors down. Boom, BSOD. Since May 1, I have periods where everything seems normal. Then, after working all day on various projects, multiple BSOD's, freezing, crashing. Sometimes the Shift+Win+Ctrl+B works. Others not so much. Chrome will sometimes stay open for hours at a time, making me think all has been resolved. Then boom, a freeze or a crash. Launch Chrome again, and bang. Another freeze up and no amount of mousing or combination of keys will bring it back to life. May 8 Updates did NOTHING. Zero. Zilch. Nada. This is the worst ever. Worse than Window ME. Worse than Vista (I actually liked Vista...it was just an early Win7). Never had any of the kinds of issues that I've now experienced in the past 10 days. And strangely the errors, crashes and BSOD's seem to be confined to only one of my dozen or so computers that were updated with the April Update. I've reinstalled. Replaced my SSD with a new one with a fresh install. Replaced memory. Done everything except replace the motherboard, and still the same freezing, BSODs and reboots. I've run MSERT scans. Norton full system scans. Nothing has turned up. So what's the cause? I don't know. Gotta be the Windows April Update that borked my system. Nothing else makes any sense. Sign me---Discouraged and Disgusted.

I'm getting this behaviour on build 1703... Chrome is constantly freezing (even typing this)

Given that I keep getting pop-ups advertising EDGE you do have to wonder whether nobbling a Google product is deliberate or maybe just careless.

Some devices may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome, after installing the Windows 10 April 2018 Update

Anonymous

Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome.

If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart:

Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B. If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen.
If you’re using a laptop, close and open the laptop lid.

Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018.

Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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257 answers

Anonymous

2018-05-04T12:29:26+00:00

I have noticed that I am having the same issue. I tried the Windows logo key + Ctrl + Shift + B, and it made the frozen mouse cursor disappear, but did not unfreeze the computer. I have went and look at my Windows 10 Pro version number and it is showing 1709, OS Build 16299.371. So my question is, is anybody having this issue with freezing using 1709 version also. I definitely have it freeze mostly using Google Chrome and rarely with other apps and programs. I have checked Task Manger and verified, I am not pegging 100% on CPU, memory, or disk.
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Anonymous

2018-05-04T19:06:03+00:00

I had to switch to my Linux USB key to send this message!!!!!!!
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Anonymous

2018-05-10T08:41:19+00:00

Installed April update the first day it was available. What a mistake. Prior to installing this abortion of an update, my system had been rock steady since the advent of Win 10. Never once a BSOD. Ever. All that changed with this piece of crap update. BSOD's all over the place. Memory "issues" that were not present previously. Apps crashing, disappearing. And more BSOD's.

Launch Event Viewer to try to track the errors down. Boom, BSOD.

Since May 1, I have periods where everything seems normal. Then, after working all day on various projects, multiple BSOD's, freezing, crashing.

Sometimes the Shift+Win+Ctrl+B works. Others not so much.

Chrome will sometimes stay open for hours at a time, making me think all has been resolved. Then boom, a freeze or a crash. Launch Chrome again, and bang. Another freeze up and no amount of mousing or combination of keys will bring it back to life.

May 8 Updates did NOTHING. Zero. Zilch. Nada.

This is the worst ever. Worse than Window ME. Worse than Vista (I actually liked Vista...it was just an early Win7). Never had any of the kinds of issues that I've now experienced in the past 10 days.

And strangely the errors, crashes and BSOD's seem to be confined to only one of my dozen or so computers that were updated with the April Update.

I've reinstalled. Replaced my SSD with a new one with a fresh install. Replaced memory. Done everything except replace the motherboard, and still the same freezing, BSODs and reboots. I've run MSERT scans. Norton full system scans. Nothing has turned up.

So what's the cause? I don't know. Gotta be the Windows April Update that borked my system. Nothing else makes any sense.

Sign me---Discouraged and Disgusted.
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20+ people found this answer helpful.

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Anonymous

2018-05-04T12:26:03+00:00

I'm getting this behaviour on build 1703... Chrome is constantly freezing (even typing this)
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Anonymous

2018-05-04T16:30:49+00:00

Given that I keep getting pop-ups advertising EDGE you do have to wonder whether nobbling a Google product is deliberate or maybe just careless.
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10+ people found this answer helpful.

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