Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome. If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart: Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B . If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen. If you’re using a laptop, close and open the laptop lid. Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018. Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates . If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub .

hi I am the same my screen is just black when I first log on I have to take the battery out to switch it off then when I log in again I can get into my screen but I cannot get into settings to do anything

"" Only my keyboard and mouse freezes some times." It totally freezes up? or you can continue to do stuff few secs later?

Hey, I got this case too. Sometimes my mouse flickering (and blinking, heavy to move) when accessing a bit heavy site. But, the Chrome latest update is stable enough. I wondering the problem caused by Microsoft's update. *sent from Deepin, a Debian child distribution of Linux

Issues seems to be related to the video card. Kept getting freezing across UWA and Chrome since I upgraded to 1803. Today, I've been using my laptop with a display link dock with my laptop screen disabled, no freeze at all. The moment I unplugged it from the dock and open up an UWA, it froze. I'm using Intel UHD 620 graphics if that helps? Updated to latest release from Intel doesn't help.

Some devices may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome, after installing the Windows 10 April 2018 Update

Anonymous

Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome.

If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart:

Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B. If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen.
If you’re using a laptop, close and open the laptop lid.

Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018.

Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub.

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Anonymous

2018-08-08T16:50:37+00:00

hi I am the same my screen is just black when I first log on I have to take the battery out to switch it off then when I log in again I can get into my screen but I cannot get into settings to do anything
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Anonymous

2018-07-31T14:15:40+00:00

"" Only my keyboard and mouse freezes some times."

It totally freezes up?

or you can continue to do stuff few secs later?
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Anonymous

2018-05-06T15:33:16+00:00

Hey, I got this case too. Sometimes my mouse flickering (and blinking, heavy to move) when accessing a bit heavy site. But, the Chrome latest update is stable enough. I wondering the problem caused by Microsoft's update.

*sent from Deepin, a Debian child distribution of Linux
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Anonymous

2018-05-05T13:20:20+00:00

Issues seems to be related to the video card. Kept getting freezing across UWA and Chrome since I upgraded to 1803.

Today, I've been using my laptop with a display link dock with my laptop screen disabled, no freeze at all. The moment I unplugged it from the dock and open up an UWA, it froze.

I'm using Intel UHD 620 graphics if that helps? Updated to latest release from Intel doesn't help.
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