Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome. If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart: Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B . If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen. If you’re using a laptop, close and open the laptop lid. Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018. Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates . If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub .

Might be a good idea to make sure Windows support agents are aware of this. I have already spent hours with them trying to resolve this issue and none of them mentioned the Windows logo key + Ctrl + Shift + B fix.

Here they are saying only for certain apps. My laptop is randomly freezing and hanging although i am not using any apps or chrome. I reinstalled the windows but still same problem.

I was surprised it made it to public release? Pretty sure many Insiders use Chrome and reported it if it affected them? Fix apparently in the works for possibly May 8th patches. Yeah I saw on reddit that some insiders came across this bug a month ago. The bug isn't even limited to Chrome, it effects others apps such as Outlook and Word 2016, and other users found it in Firefox etc. Chrome is probably just the most-used app on Windows...

I was surprised it made it to public release? Pretty sure many Insiders use Chrome and reported it if it affected them? Fix apparently in the works for possibly May 8th patches? Have to wait and see if it happens.

Microsoft needs to stop trying to make Dream Apps and get back to reality -- produce a product that works for the average end-users. Not everyone needs a Cadillac, and those who do have an addiction to new technology should be offered that option, but leave the rest of us -- and our pc's -- alone. I'm really pissed this time. I can get past the Sign-in window, but then it goes to a White Screen with Cortana nonsense and that annoying voice. Cannot access anything other than the Sign-in -- SO THE "FIX" ON MAY 8TH WILL DO ME ABSOLUTELY NO GOOD IF I CANNOT ACCESS ANY PORTION OF MY PC!!! I'm 1/4 step away now to opting out of Windows. This is all unnecessary, and extremely disgusting that a company can continue to offer such garbage for products with no compensation for the end-user (i.e., Vista being quickly dumped, with no option but purchase new MS products). Since when are U.S. companies not liable to their clients for producing and selling TRASH?

Some devices may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome, after installing the Windows 10 April 2018 Update

Anonymous

Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome.

If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart:

Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B. If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen.
If you’re using a laptop, close and open the laptop lid.

Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018.

Update (5/8/18): A solution was included in the May 8th, 2018 cumulative update (KB4103721). Windows Update will automatically download and install the solution. To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue. Please describe your issue in another thread or by using the Feedback Hub.

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257 answers

Anonymous

2018-05-04T00:14:59+00:00

Might be a good idea to make sure Windows support agents are aware of this. I have already spent hours with them trying to resolve this issue and none of them mentioned the Windows logo key + Ctrl + Shift + B fix.
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Anonymous

2018-05-04T07:40:41+00:00

Here they are saying only for certain apps. My laptop is randomly freezing and hanging although i am not using any apps or chrome. I reinstalled the windows but still same problem.
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50+ people found this answer helpful.

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Anonymous

2018-05-04T00:27:29+00:00

I was surprised it made it to public release? Pretty sure many Insiders use Chrome and reported it if it affected them? Fix apparently in the works for possibly May 8th patches.

Yeah I saw on reddit that some insiders came across this bug a month ago. The bug isn't even limited to Chrome, it effects others apps such as Outlook and Word 2016, and other users found it in Firefox etc. Chrome is probably just the most-used app on Windows...
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40+ people found this answer helpful.

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Anonymous

2018-05-04T00:25:24+00:00

I was surprised it made it to public release? Pretty sure many Insiders use Chrome and reported it if it affected them? Fix apparently in the works for possibly May 8th patches? Have to wait and see if it happens.
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30+ people found this answer helpful.

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Anonymous

2018-05-05T14:46:20+00:00

Microsoft needs to stop trying to make Dream Apps and get back to reality -- produce a product that works for the average end-users. Not everyone needs a Cadillac, and those who do have an addiction to new technology should be offered that option, but leave the rest of us -- and our pc's -- alone.

I'm really pissed this time. I can get past the Sign-in window, but then it goes to a White Screen with Cortana nonsense and that annoying voice. Cannot access anything other than the Sign-in -- SO THE "FIX" ON MAY 8TH WILL DO ME ABSOLUTELY NO GOOD IF I CANNOT ACCESS ANY PORTION OF MY PC!!!

I'm 1/4 step away now to opting out of Windows.

This is all unnecessary, and extremely disgusting that a company can continue to offer such garbage for products with no compensation for the end-user (i.e., Vista being quickly dumped, with no option but purchase new MS products).

Since when are U.S. companies not liable to their clients for producing and selling TRASH?
Was this answer helpful?

30+ people found this answer helpful.

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