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Windows 7 Ultimate SP1 x64
I am trying to do a repair install of Windows 7 Ultimate which came pre-installed on the system, but every time I run windows setup, it gets 99% done, and is at the completing setup phase and suddenly pops up with a message saying windows can not be run on my current hardware. Setup then does a rollback of widows. This is absolutely ridiculous.... I am attempting to reinstall the SAME version of windows that was already on the system! Windows 7 Ultimate has been on the system since the day it rolled off the factory assembly line. I have triple checked to make sure the image I am using to do a repair install is x64. I have checked to make sure the image is not corrupted by doing a test install on a fresh drive in another PC. that time I got as far as asking for the license key before I stopped (because I didn't have a license for that PC). I did find a support article on the dell support site surprisingly enough (why not the M$ support site too?) that said to press shift+F10 and start c:\windows\system32\oobe\msoobe.exe manually. which I tried, but when I started msoobe manually, I got as far as the screen that askes me about default IE security settings, then the screen went almost black. anyone just seeing the screen might think that the backlight had just turned off. you could dimly see the dialogs on the scree showing, but not well enough to see what you could select. the only thing that was clearly visible, and proved that the backlight for the display was indeed still active, was the mouse cursor was still clear as day. I tried restarting my pc, hoping I could pick up where I left off, but windows setup did a rollback instead. I don't know if a recent update is causing this, or if it is caused by the damage to windows I am trying to repair. I have never ever, in all my years of using windows encountered this message. the fact that it appears to not have an error code associated with it makes it all that much harder to diagnose. what can I do?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
it is from a Microsoft server. I don't have the exact address though. Normally, you would go to the Microsoft media page and download the iso. but since in all their wisdom, M$ still doesn't allow us OEM customers to download the iso's, I had to use HeiDOC.net's Windows .iso downloader. I downloaded the the Windows 7 Ultimate x64 COEM English image
PS found link for the image
(link expires 8/25/2018 8:31:59 PM UTC)
its not a dell machine. it's A Toshiba. I just happened to find a support article for my issue on the dell site. It is a laptop. as for how old the HDD is, the primary SSHD is less than 6 months old. while the secondary HDD is 1 1/2 to 2 years old.
Hi,
What was the source of the ISO you are using now ?
I haven't had the chance to test anything yet, but the ISO I will be using is in fact from Digital River...
Is this a laptop?
What is the Dell Service Tag code?
Laptop or desktop?
Age of hard drive?
as far as I know it is not possible to do a repair install of windows 7 SP1 using Windows 7 RTM images. the image I am trying to do repair install with just has SP1 and what ever other updates and hotfixes that M$ decided to include with the image.
I have tried to do setup with AND with out dynamic updates, and the results are the same.
I do have both Windows 8 Pro and Windows 10 pro licenses, but I am hesitant to do an upgrade to either of those right now. I would not want the issues I am having right now follow me over to the new version of windows. When performing an inplace upgrade to a new version of windows, I always prefer to have any issues resolved before making the upgrade, even if that means performing a repair install of the current OS version (in this case windows 7).
I do have an Windows Ultimate iso from 2014 that I got from the digital river servers before they got shutdown. I guess I could try that one instead of the one I am using now... but as far as I can tell, the contents of the two iso's are the same. the only diference being in the name of the iso file.
