White bar covering top portion of Windows Explorer on Windows 10

Anonymous

Hi, I have 2 users that have suffered from this problem. Windows Explorer displays a white bar at the top and doesn't display correctly. A reboot solves the issue, restarting the process does not. You can interact with the area where the white bar is, it simply doesn't display correctly. Moving the window around, the white bar only shows in Windows Explorer, no other apps. Both are using HP desktops but completely different models, one is an HP ProDesk 400 G3 Mini the other a HP Z240 Tower Workstation. I uninstalled/reinstalled the latest driver for each computer from the HP website with no success. The issue is random and intermittent. Any suggestions?

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Anonymous

hi guys,

i have the same problems, and right now it fixed.

this is what i do :

go to NVIDIA Control Panel (right click on windows screen)
go to display - change resolution
change the screen resolution to any resolution(for both screen)
apply and then change again into any resolution that you want.

im not sure with the problems, but when i do the step above it fixed mine.

cheers

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Anonymous

Hello everyone, first time posting here but since this problem was a big deal in my workplace, i wanted to share with you this fix that i've found on reddit.

I've been looking for a solution on this problem for quit a long time now and i've finally found a way to solve this issue instantly. It worked for the 2-3 PC's that had the problem in my company. Hope it will help you :

Right click desktop,
Go to Intel HD Graphics settings
Select Display
Then choose the option Scale Full Screen.
Make sure the option Override Application Settings has the checkbox marked.

(big thanks to marlon_shibby on https://www.reddit.com/r/sysadmin/comments/8imjva/windows\_10\_multi\_monitor\_maximized\_window/)

Have a great day !

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82 additional answers

Anonymous

2018-08-14T08:44:57+00:00

I have one user experiencing the same issue on two different windows 10 computers. We set her up on a new PC to keep her working while we solved, but the issue started happening on the new PC. We've been attempting to narrow down the problem by removing software packages one by one, but the issue remains.

We have gone through the exact same process here but no success.
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Anonymous

2018-08-14T08:45:56+00:00

I have noticed that both computers here were dial display as other users have noted, and both have nVidia graphics. In our case we have a GTX 1050 Ti and the other was a GT 730. We have attempted updating the graphics drivers before replacing the PC, but now I'm curious if others also have nVidia graphics. It's be interesting to see if someone is running something else for graphics and experiencing the problem.

Hi Dana, the computers we have that have had the issue all use Intel on-board graphics, not nVidia.
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Anonymous

2018-08-14T08:47:39+00:00

I have one user with a HP 400 SFF that is experiencing the same issue. The fault seemed to appear after Adobe was installed, but this may be a coincidence as the fault is intermittent anyway. The system is running a dual screen, and the majority of the time the fault is on the left screen. We did install a Matrox graphics card and drivers, but the issue continued.

Your issue seems exactly the same as our users are experiencing. It does seem to be related to Adobe Reader DC or when opening PDF's however the issue isn't always with the Adobe program, more often its Windows File Explorer or the web browser (Chrome and IE + Edge).
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