White bar covering top portion of Windows Explorer on Windows 10

Anonymous
2018-05-02T14:22:23+00:00

Hi, I have 2 users that have suffered from this problem. Windows Explorer displays a white bar at the top and doesn't display correctly. A reboot solves the issue, restarting the process does not. You can interact with the area where the white bar is, it simply doesn't display correctly. Moving the window around, the white bar only shows in Windows Explorer, no other apps. Both are using HP desktops but completely different models, one is an HP ProDesk 400 G3 Mini the other a HP Z240 Tower Workstation. I uninstalled/reinstalled the latest driver for each computer from the HP website with no success. The issue is random and intermittent. Any suggestions?

Windows for home | Windows 10 | Files, folders, and storage

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Anonymous
2018-10-16T15:27:48+00:00

hi guys,

i have the same problems, and right now it fixed.

this is what i do :

  1. go to NVIDIA Control Panel (right click on windows screen)
  2. go to display - change resolution
  3. change the screen resolution to any resolution(for both screen)
  4. apply and then change again into any resolution that you want.

im not sure with the problems, but when i do the step above it fixed mine.

cheers

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Anonymous
2018-11-08T10:36:43+00:00

Hello everyone, first time posting here but since this problem was a big deal in my workplace, i wanted to share with you this fix that i've found on reddit.

I've been looking for a solution on this problem for quit a long time now and i've finally found a way to solve this issue instantly. It worked for the 2-3 PC's that had the problem in my company. Hope it will help you :

  • Right click desktop,
  • Go to Intel HD Graphics settings
  • Select Display
  • Then choose the option Scale Full Screen.
  • Make sure the option Override Application Settings has the checkbox marked.

(big thanks to marlon_shibby on https://www.reddit.com/r/sysadmin/comments/8imjva/windows\_10\_multi\_monitor\_maximized\_window/)

Have a great day !

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82 additional answers

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  1. Anonymous
    2018-10-03T20:10:21+00:00

    Intermittent. Sometimes Chrome, sometimes Explorer, sometimes Edge, sometimes all three!

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  2. Anonymous
    2018-10-04T01:51:35+00:00

     believe the issue is with Windows itself.

    Have you tried changing things when this happens?  E.g. what about Snap window to the bottom quadrant  (Win+CursorRight  Win+CursorDown)  That would tell you if the problem followed the window or stayed at the top of the screen.  Also, you could try moving your Taskbar to the top.  Someone mentioned using F11 (Fullscreen) as a toggle.  In addition in IE you could pin its toolbars while in Fullscreen mode; e.g. press Alt-Space H to toggle off its Auto-Hide option.  That would be a bit more permanent change than just the effect you would get from just toggling F11 on and off.  Unfortunately Edge doesn't have this feature but File Explorer does.

    Good luck

    Robert Aldwinckle


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  3. Anonymous
    2018-10-09T05:25:56+00:00

    Intermittent. Sometimes Chrome, sometimes Explorer, sometimes Edge, sometimes all three!

    Same here, with all the browsers. The problem started yesterday on 8th of Oct. I have Lenovo X1 Carbon, Win10 Pro and two external displays. Switching the browser in and out of full screen mode (F11) removes the problem temporary per browser.

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