White bar covering top portion of Windows Explorer on Windows 10

Anonymous

Hi, I have 2 users that have suffered from this problem. Windows Explorer displays a white bar at the top and doesn't display correctly. A reboot solves the issue, restarting the process does not. You can interact with the area where the white bar is, it simply doesn't display correctly. Moving the window around, the white bar only shows in Windows Explorer, no other apps. Both are using HP desktops but completely different models, one is an HP ProDesk 400 G3 Mini the other a HP Z240 Tower Workstation. I uninstalled/reinstalled the latest driver for each computer from the HP website with no success. The issue is random and intermittent. Any suggestions?

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Anonymous

hi guys,

i have the same problems, and right now it fixed.

this is what i do :

go to NVIDIA Control Panel (right click on windows screen)
go to display - change resolution
change the screen resolution to any resolution(for both screen)
apply and then change again into any resolution that you want.

im not sure with the problems, but when i do the step above it fixed mine.

cheers

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Answer accepted by question author

Anonymous

Hello everyone, first time posting here but since this problem was a big deal in my workplace, i wanted to share with you this fix that i've found on reddit.

I've been looking for a solution on this problem for quit a long time now and i've finally found a way to solve this issue instantly. It worked for the 2-3 PC's that had the problem in my company. Hope it will help you :

Right click desktop,
Go to Intel HD Graphics settings
Select Display
Then choose the option Scale Full Screen.
Make sure the option Override Application Settings has the checkbox marked.

(big thanks to marlon_shibby on https://www.reddit.com/r/sysadmin/comments/8imjva/windows\_10\_multi\_monitor\_maximized\_window/)

Have a great day !

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82 additional answers

Anonymous

2018-11-13T19:00:06+00:00
I work for an MSP and have gotten a lot of reports about this exact issue.

I have noticed that the following fix:

"""
- Right click desktop,
- Go to Intel HD Graphics settings
- Select Display
- Then choose the option Scale Full Screen.
- Make sure the option Override Application Settings has the checkbox marked.
"""

Is only a temporary one. Yes, it resolves the issue temporarily without a restart, but it comes back.

After the issue returns, you have to re-open Intel Graphics, re-check "override app settings", & click "Apply"

I'm looking for a permanent fix so I don't have to teach our clients this process.

I have noticed the following error come up in the logs, which seems to be directly tied to this issue.

"Event 10016, Distributed COM"

The CLSID & APPID is fairly consistent, but changes over time. I've tried changing ownership in Registry/COM Settings with no resolution.

Anyone have any ideas? Possibly a root cause?

More Details:

Seen on both Intel & Nvidia graphics.

Also seen on a single screen device. (almost always dual screens, on monitor 1)
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Anonymous

2018-11-09T16:01:31+00:00

It's at least worth a try. Some Nvidia mobile GPUs are configured so that the integrated GPU handles rendering the desktop and light/non-3D applications.
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Anonymous

2018-11-09T14:34:55+00:00

We have a client that has the same issue however is using an Nvidia graphics card, does the suggested fix still apply?
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