White bar covering top portion of Windows Explorer on Windows 10

Anonymous
2018-05-02T14:22:23+00:00

Hi, I have 2 users that have suffered from this problem. Windows Explorer displays a white bar at the top and doesn't display correctly. A reboot solves the issue, restarting the process does not. You can interact with the area where the white bar is, it simply doesn't display correctly. Moving the window around, the white bar only shows in Windows Explorer, no other apps. Both are using HP desktops but completely different models, one is an HP ProDesk 400 G3 Mini the other a HP Z240 Tower Workstation. I uninstalled/reinstalled the latest driver for each computer from the HP website with no success. The issue is random and intermittent. Any suggestions?

Windows for home | Windows 10 | Files, folders, and storage

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Anonymous
2018-10-16T15:27:48+00:00

hi guys,

i have the same problems, and right now it fixed.

this is what i do :

  1. go to NVIDIA Control Panel (right click on windows screen)
  2. go to display - change resolution
  3. change the screen resolution to any resolution(for both screen)
  4. apply and then change again into any resolution that you want.

im not sure with the problems, but when i do the step above it fixed mine.

cheers

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Anonymous
2018-11-08T10:36:43+00:00

Hello everyone, first time posting here but since this problem was a big deal in my workplace, i wanted to share with you this fix that i've found on reddit.

I've been looking for a solution on this problem for quit a long time now and i've finally found a way to solve this issue instantly. It worked for the 2-3 PC's that had the problem in my company. Hope it will help you :

  • Right click desktop,
  • Go to Intel HD Graphics settings
  • Select Display
  • Then choose the option Scale Full Screen.
  • Make sure the option Override Application Settings has the checkbox marked.

(big thanks to marlon_shibby on https://www.reddit.com/r/sysadmin/comments/8imjva/windows\_10\_multi\_monitor\_maximized\_window/)

Have a great day !

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  1. Anonymous
    2018-09-04T23:23:54+00:00

    I have one user with a HP 400 SFF that is experiencing the same issue. The fault seemed to appear after Adobe was installed, but this may be a coincidence as the fault is intermittent anyway. The system is running a dual screen, and the majority of the time the fault is on the left screen. We did install a Matrox graphics card and drivers, but the issue continued.

     We have narrowed down the common denominator to be adobe also...

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  2. Anonymous
    2018-08-24T10:10:30+00:00

    As of August 14 the problem had gone away. Now it is back. Intermittently.  A white bar. Only at the top. Only with Windows Explorer, Chrome and Edge. Only on the Dell monitor/display; not the built-in display.

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  3. Anonymous
    2018-08-24T06:27:27+00:00

    Hi All

    Did anyone manage to resolve the issue?

    It's happening to two Users. One has a HP ProBook laptop with Samsung 27in screen. The bar occurs on top of the screen

    The other, HP Pavillion PC with two screens, left 27in screen is an AOC brand, the second screen is a Viewsonic 27in screen. It's happening on the Viewsonic screen. Some time the white bars on top, some times its on the top and bottom

    Users can't see whats in the bars so they can't close the app properly. A restart of the computer/laptop resolves the issue. But it comes back after a day or two. It happens two to three times a week

    Thanks

    WG

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