Windows Media Player with wrong Find Album Info link

Anonymous
2018-06-15T01:03:47+00:00

My Computer just did the latest update then all of a sudden whenever I go into Windows Media Player and go into Find Album Info the Find Album Info Cache link is musicmatch-ssl.xboxlive.com instead of the usual fai.music.metaservices.microsoft.com, Can anyone please help me change back to fai.music.metaservices.microsoft.com I got a lot of Albums with the wrong information and I need fai.music.metaservices.microsoft.com in order to sort everything out.

Windows for home | Windows 10 | Settings

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Anonymous
2018-07-18T21:36:59+00:00

It's amazing that Microsoft hasn't fixed this. It's a bug that they seemed to have ignored. I found the fix on a different site and it's relatively simple, but you must edit the registry as follows:

  1.  Start regedit.exe

  2.  Navigate to

      "Computer\HKEY_CURRENT_USER\Software\Microsoft\MediaPlayer\TunerConfig"

  3.  Look for setting PREFERREDMETADATAPROVIDER -- it should have a value of "pmpMusicMatch"

  4.  Edit the setting PREFERREDMETADATAPROVIDER, and clear the value so you have a blank value

  5.  Save / exit regedit.exe

  6.  Restart Windows Media Player, you should be restored back to   fai.music.metaservices.microsoft.com

I hope this helps.

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  1. Anonymous
    2018-06-19T16:37:40+00:00

    This has not been fixed since 2016 when I searched Technet for the erroneous URL: http://musicmatch-ssl.xboxlive.com/ (Not found) 

    Which should be http://fai.music.metaservices.microsoft.com/ (403 Forbidden)

    Windows 10 IT Pro

     > 

    Windows 10 General

    I have exactly the same problem: since a few days my Windows Media Player (version 10) refers to the address 'musicmatch-ssl.xboxlive.com' when I try either 'Find Album Info' or ...

    Proposed | 20 Replies | 2905 Views | Created by calebr -Wednesday, October 19, 2016 4:01 PM | Last replybyFrank Vandenbroucke -Sunday, June 17, 2018 8:59 PM

    Windows Media Player lost library after updating to Win 10 ver 1803. Now connects to musicmatch-ssl.xboxlive.com to NOT find details!

    Windows 10 IT Pro

     > 

    Windows 10 General

    works (or at least does not generate an error message) however "Find album info" still fails with musicmatch-ssl.xboxlive.com message "The webpage cannot be ...

    Unanswered | 9 Replies | 940 Views | Created by Ooer -Thursday, May 10, 2018 11:18 AM | Last replybyMarkA777 -Saturday, June 02, 2018 11:13 PM

    This is still a problem

    Windows 10 IT Pro

     > 

    Windows 10 General

    Windows10 media player can find the track info but when you right click on the album and select "Find Album Info" a web page pointing to musicmatch-ssl.xboxlive.com opens ...

    Proposed | 2 Replies | 115 Views | Created by Storch72 -Wednesday, June 13, 2018 3:35 AM | Last replybyTony_Tao -Thursday, June 14, 2018 7:04 AM

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  2. Anonymous
    2018-06-18T16:57:00+00:00

    I also have the same problem.  It worked before the last update to 1803.   Tried the account suggestion to no avail.  thanx...

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  3. Anonymous
    2018-06-15T13:36:33+00:00

    Hello Dinoco,

    This could be related to an outdated user profile, I suggest that you create a new user account with Administrator privileges and check if the issue is resolved.

    Refer to this support article for the steps on how to: Set up accounts.

    The corrupted user profile does not function normally such as not launching Start menu, Cortana, Search bar, Store and other Windows applications. In such cases creating a new profile and checking for the same will help in identifying if the issue is specific to a corrupted user profile.

    Let me know how it goes.

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