Real Solutions, please see the link I posted yesterday to a one drive doc. It is a copy of the email I sent to the developer after speaking to him on the phone. There are screenshots in there and a lot more on the web archive link I posted earlier as well.
If anyone has copies of their original sales receipt and warranty information, that would be super helpful. I made it very clear that we were going to do everything in our power to regain access to the software we purchased.