Media Player web address for album info changed in recent Windows 10 upgrade

Anonymous
2018-05-06T16:38:03+00:00

After a recent major upgrade for Windows 10, my Windows Media Player is trying to find Album information from a new website that does not work.  The old web address was (fai.music.metaservices.microsoft.com) and new web address it is using is (musicmatch-ssl.xboxlive.com) which is not a valid address.  How do I change the web address used for album metadata back to correct address?  Searched old message boards with no luck.

Windows for home | Windows 10 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2018-07-07T13:27:41+00:00

Found a solution that worked for me:

  1. Start regedit.exe
  2. Navigate to "Computer\HKEY_CURRENT_USER\Software\Microsoft\MediaPlayer\TunerConfig"
  3. Look for setting PREFERREDMETADATAPROVIDER -- it should have a value "pmpMusicMatch"
  4. Edit the setting PREFERREDMETADATAPROVIDER, and clear the value so you have a blank value
  5. Save / exit regedit.exe
  6. Restart Windows Media Player, you should be restored back to fai.music.metaservices.microsoft.com

What an unnecessary pain in the proverbial.


Update: this DOES NOT WORK any more.

Microsoft appear to have strangled this option off entirely. We are now stuck with the much lesser offering that is "musicmatch-ssl.xboxlive.com".

Microsoft: thanks for nothing.

Was this answer helpful?

10+ people found this answer helpful.
0 comments No comments

158 additional answers

Sort by: Oldest
  1. Anonymous
    2018-09-06T22:53:15+00:00

    Thank you, TomAustin.  Even I was able to make your solution work in spite of my forgetting how to find and start the regedit.exe program.  I had to do a Google search and quickly found how to find it on my Lenovo Windows 10 laptop by "asking Cortanna" to start it for me.  I have not had to use regedit.exe for a couple of years, but I remembered what it was going to do - I just had to find it.

    Tom's solution is as follows:

    1.  Start regedit.exe

    2.  Navigate to "Computer\HKEY_CURRENT_USER\Software\Microsoft\MediaPlayer\TunerConfig"

    3.  Look for setting PREFERREDMETADATAPROVIDER -- it should have a value "pmpMusicMatch"

    4.  Edit the setting PREFERREDMETADATAPROVIDER, and clear the value so you have a blank value

    5.  Save / exit regedit.exe  Restart Windows Media Player, you should be restored back to

    fai.music.metaservices.microsoft.com

    As soon as regedit.exe began to run, I remembered what things were and was quickly able to follow Tom's instructions to where I wanted to remove the "pmpMusicMatch" value.  At that point I had to figure out I had to "Modify" the value via the menu selection above, but I did get past that point fairly easily.  Tom's last instruction to Save/Exit at this point stumped for a minute or two until I finally realized I would Exit the editor by clicking on the "X."  I restarted Windows Media Player and sure enough the web file finder had returned just as he said.

    Again, many thanks to Tom Austin.

    Best wishes,

    Dave Wile

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2018-09-12T22:30:49+00:00

    Impresionante!

    Gracias Tom por tu colaboración.

    Una cosa tan simple los de Micro$oft se niegan a brindarla.

    Cada día que pasa me gusta más MacOs. Esos tipos son serios y grandes de verdad,

    Saludos desde el Sur del planeta tierra (Argentina).

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2018-09-14T18:53:26+00:00

    Found a solution that worked for me:

    1. Start regedit.exe
    2. Navigate to "Computer\HKEY_CURRENT_USER\Software\Microsoft\MediaPlayer\TunerConfig"
    3. Look for setting PREFERREDMETADATAPROVIDER -- it should have a value "pmpMusicMatch"
    4. Edit the setting PREFERREDMETADATAPROVIDER, and clear the value so you have a blank value
    5. Save / exit regedit.exe
    6. Restart Windows Media Player, you should be restored back to fai.music.metaservices.microsoft.com

    What an unnecessary pain in the proverbial.

    Worked perfectly!

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2018-09-30T19:48:58+00:00

    Thanks EdMarinello

    Your solution worked for me too :-)

    It is so simple - so it is strange Microsoft has not corrected it.

    Other suggesions was to uninstall Windows Update 1803 and that is just not a good solution. In any way...

    Best regards,

    Thomas

    Was this answer helpful?

    0 comments No comments