Media Player web address for album info changed in recent Windows 10 upgrade

Anonymous
2018-05-06T16:38:03+00:00

After a recent major upgrade for Windows 10, my Windows Media Player is trying to find Album information from a new website that does not work.  The old web address was (fai.music.metaservices.microsoft.com) and new web address it is using is (musicmatch-ssl.xboxlive.com) which is not a valid address.  How do I change the web address used for album metadata back to correct address?  Searched old message boards with no luck.

Windows for home | Windows 10 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2018-07-07T13:27:41+00:00

Found a solution that worked for me:

  1. Start regedit.exe
  2. Navigate to "Computer\HKEY_CURRENT_USER\Software\Microsoft\MediaPlayer\TunerConfig"
  3. Look for setting PREFERREDMETADATAPROVIDER -- it should have a value "pmpMusicMatch"
  4. Edit the setting PREFERREDMETADATAPROVIDER, and clear the value so you have a blank value
  5. Save / exit regedit.exe
  6. Restart Windows Media Player, you should be restored back to fai.music.metaservices.microsoft.com

What an unnecessary pain in the proverbial.


Update: this DOES NOT WORK any more.

Microsoft appear to have strangled this option off entirely. We are now stuck with the much lesser offering that is "musicmatch-ssl.xboxlive.com".

Microsoft: thanks for nothing.

Was this answer helpful?

10+ people found this answer helpful.
0 comments No comments

158 additional answers

Sort by: Oldest
  1. Anonymous
    2019-02-16T15:15:49+00:00

    After the latest Microsoft update, I found that my original solution was no longer working. So, after some hunting around, I can confirm that this is now the new, proper solution for correcting WMP in Windows 10 (and thanks to Chris-itsmee)...

    ...BUT...

    ...there are a couple of additional few steps involved, i.e. we need to remove the XBox app, because this is the app that keeps replacing "fai.music.metaservices.microsoft.com" with its own sub-standard offering.

    This, then, is the new solution I'm putting out for you guys, because it works for me:

    STEP 1: update the registry

    1. Start regedit.exe
    2. Navigate to "Computer\HKEY_CURRENT_USER\Software\Microsoft\MediaPlayer\TunerConfig"
    3. Look for setting PREFERREDMETADATAPROVIDER -- it should have a value "pmpMusicMatch"
    4. Edit the setting PREFERREDMETADATAPROVIDER, and clear the value so you have a blank value OR enter "fai.music.metaservices.microsoft.com"
    5. Save / exit regedit.exe

    STEP 2: remove the XBox app from Windows. (This is detailed in https://www.askvg.com/guide-how-to-remove-all-built-in-apps-in-windows-10/)

    1. Open the Windows 10 Search Bar, and type in PowerShell.
    2. Right-click the PowerShell app and click “Run as administrator”.
    3. Type the following command and press the Enter key: Get-AppxPackage Microsoft.XboxApp | Remove-AppxPackage
    4. Wait until the process is finished. It should only take a few seconds to run.
    5. Type exit and press the Enter key to exit PowerShell.
    6. Exit Windows

    When you restart Windows, and then restart Windows Media Player, you should be restored back to fai.music.metaservices.microsoft.com.

    Once again, this is a royal pain in the proverbial, and you should feel rightly aggrieved in having to do this.

    when attempting to remove the Xbox app from windows received the following editor errors: The first was as above and the second was done in case there was to be a space where the line break was

    PS C:\WINDOWS\system32> Get-AppxPackageMicrosoft.XboxApp | Remove-AppxPackage

    Get-AppxPackageMicrosoft.XboxApp : The term 'Get-AppxPackageMicrosoft.XboxApp' is not recognized as the name of a

    cmdlet, function, script file, or operable program. Check the spelling of the name, or if a path was included, verify

    that the path is correct and try again.

    At line:1 char:1

    • Get-AppxPackageMicrosoft.XboxApp | Remove-AppxPackage
    • 
      

        + CategoryInfo          : ObjectNotFound: (Get-AppxPackageMicrosoft.XboxApp:String) [], CommandNotFoundException

        + FullyQualifiedErrorId : CommandNotFoundException

    PS C:\WINDOWS\system32> Get-AppxPackage Microsoft.XboxApp \ Remove-AppxPackage

    Get-AppxPackage : A positional parameter cannot be found that accepts argument 'Remove-AppxPackage'.

    At line:1 char:1

    • Get-AppxPackage Microsoft.XboxApp \ Remove-AppxPackage
    • 
      

        + CategoryInfo          : InvalidArgument: (:) [Get-AppxPackage], ParameterBindingException

        + FullyQualifiedErrorId : PositionalParameterNotFound,Microsoft.Windows.Appx.PackageManager.Commands.GetAppxPackag

       eCommand

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2019-02-22T22:10:36+00:00

    Thank you! It work!

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2019-02-23T11:33:25+00:00

    Hi All,

    I still have the issue of Media player using Musicmatch-ssl.xboxlive.com

    I have re-checked the Computer\HKEY_CURRENT_USER\Software\Microsoft\MediaPlayer\TunerConfig"

    and re-run the removal of the xbox app, however now get the following. Am assuming this means the original removal worked.

    Have tried with TunerConfig set to both empty field and  to fai.music.metaservices.microsoft.com

    PS C:\WINDOWS\system32> Get-AppxPackageMicrosoft.XboxApp | Remove-AppxPackage

    Get-AppxPackageMicrosoft.XboxApp : The term 'Get-AppxPackageMicrosoft.XboxApp' is not recognized as the name of a

    cmdlet, function, script file, or operable program. Check the spelling of the name, or if a path was included, verify

    that the path is correct and try again.

    At line:1 char:1

    • Get-AppxPackageMicrosoft.XboxApp | Remove-AppxPackage
    • 
      

        + CategoryInfo          : ObjectNotFound: (Get-AppxPackageMicrosoft.XboxApp:String) [], CommandNotFoundException

        + FullyQualifiedErrorId : CommandNotFoundException

    PS C:\WINDOWS\system32>

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2019-02-25T17:24:10+00:00

    So this fixed the problem the first time ive had this problem. I think windows has updated since then and i am now having that same problem again.

    However this fix does not work anyone because the "value" line that I had cleared and left blank, is still blank from the previous time so there is nothing to clear.

    Can anyone help?

    Was this answer helpful?

    0 comments No comments