Media Player web address for album info changed in recent Windows 10 upgrade

Anonymous
2018-05-06T16:38:03+00:00

After a recent major upgrade for Windows 10, my Windows Media Player is trying to find Album information from a new website that does not work.  The old web address was (fai.music.metaservices.microsoft.com) and new web address it is using is (musicmatch-ssl.xboxlive.com) which is not a valid address.  How do I change the web address used for album metadata back to correct address?  Searched old message boards with no luck.

Windows for home | Windows 10 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2018-07-07T13:27:41+00:00

Found a solution that worked for me:

  1. Start regedit.exe
  2. Navigate to "Computer\HKEY_CURRENT_USER\Software\Microsoft\MediaPlayer\TunerConfig"
  3. Look for setting PREFERREDMETADATAPROVIDER -- it should have a value "pmpMusicMatch"
  4. Edit the setting PREFERREDMETADATAPROVIDER, and clear the value so you have a blank value
  5. Save / exit regedit.exe
  6. Restart Windows Media Player, you should be restored back to fai.music.metaservices.microsoft.com

What an unnecessary pain in the proverbial.


Update: this DOES NOT WORK any more.

Microsoft appear to have strangled this option off entirely. We are now stuck with the much lesser offering that is "musicmatch-ssl.xboxlive.com".

Microsoft: thanks for nothing.

Was this answer helpful?

10+ people found this answer helpful.
0 comments No comments

158 additional answers

Sort by: Newest
  1. Anonymous
    2019-09-09T23:10:55+00:00

    I've moved on....3 strikes and microsoft is O U T !!!!!

    Nero and Gracenote is my solution.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2019-09-09T21:31:00+00:00

    Perhaps we can think of other strategies in order to persuade Microsoft to listen to our concerns regarding their business decision to stop support of their perfectly fine media player. Is there anothe email address or phone number we could use to blast out this message?

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2019-09-09T20:16:42+00:00

    Everyone needs to sign the petition! It seems there are more than 11 people in this thread yet only 11 signatures?

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2019-09-09T16:57:51+00:00

    Non funziona

    Was this answer helpful?

    0 comments No comments