Media Player web address for album info changed in recent Windows 10 upgrade

Anonymous
2018-05-06T16:38:03+00:00

After a recent major upgrade for Windows 10, my Windows Media Player is trying to find Album information from a new website that does not work.  The old web address was (fai.music.metaservices.microsoft.com) and new web address it is using is (musicmatch-ssl.xboxlive.com) which is not a valid address.  How do I change the web address used for album metadata back to correct address?  Searched old message boards with no luck.

Windows for home | Windows 10 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-07-07T13:27:41+00:00

Found a solution that worked for me:

  1. Start regedit.exe
  2. Navigate to "Computer\HKEY_CURRENT_USER\Software\Microsoft\MediaPlayer\TunerConfig"
  3. Look for setting PREFERREDMETADATAPROVIDER -- it should have a value "pmpMusicMatch"
  4. Edit the setting PREFERREDMETADATAPROVIDER, and clear the value so you have a blank value
  5. Save / exit regedit.exe
  6. Restart Windows Media Player, you should be restored back to fai.music.metaservices.microsoft.com

What an unnecessary pain in the proverbial.

Update: this DOES NOT WORK any more.

Microsoft appear to have strangled this option off entirely. We are now stuck with the much lesser offering that is "musicmatch-ssl.xboxlive.com".

Microsoft: thanks for nothing.

Was this answer helpful?

10+ people found this answer helpful.
0 comments

158 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2018-12-23T02:54:13+00:00

    This solution works for Windows 10. Unfortunately I have Win 8.1 which has no (Tuner Config) folder.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-12-17T15:54:04+00:00

    Download soundforce / soundforge (forget it's proper name) it's freeware and works a treat..

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-12-16T23:56:06+00:00

    My PC just got done with the Oct update (which I thought was already done, automatically) after manually looking.  Guess what...   ...my metadata got switched BACK to the xbox live site, my registry is still showing my blank edited location, and it won't switch back to the   "fai.music.metaservices.microsoft.com" site.

    WTH, Microsoft? BTW, all those other MS apps (calculator, calendar, mail, etc) still crash, in fact, they don't even open, now!

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-12-16T20:54:12+00:00

    I've done the blanking out of the PREFFEREDMETADATAPROVIDER and it worked for an older album. However, it looks like there are no updates to metadata for newer, current albums.  So, it's back to manually entering data.

    Does anyone know if there is another site that can be used, instead of "fai.music.metaservices.microsoft.com"?

    Do we have to wait and see if Microsoft will fix things in their supposed Mid-Dec update?

    Was this answer helpful?

    0 comments