Media Player web address for album info changed in recent Windows 10 upgrade

Anonymous
2018-05-06T16:38:03+00:00

After a recent major upgrade for Windows 10, my Windows Media Player is trying to find Album information from a new website that does not work.  The old web address was (fai.music.metaservices.microsoft.com) and new web address it is using is (musicmatch-ssl.xboxlive.com) which is not a valid address.  How do I change the web address used for album metadata back to correct address?  Searched old message boards with no luck.

Windows for home | Windows 10 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-07-07T13:27:41+00:00

Found a solution that worked for me:

  1. Start regedit.exe
  2. Navigate to "Computer\HKEY_CURRENT_USER\Software\Microsoft\MediaPlayer\TunerConfig"
  3. Look for setting PREFERREDMETADATAPROVIDER -- it should have a value "pmpMusicMatch"
  4. Edit the setting PREFERREDMETADATAPROVIDER, and clear the value so you have a blank value
  5. Save / exit regedit.exe
  6. Restart Windows Media Player, you should be restored back to fai.music.metaservices.microsoft.com

What an unnecessary pain in the proverbial.

Update: this DOES NOT WORK any more.

Microsoft appear to have strangled this option off entirely. We are now stuck with the much lesser offering that is "musicmatch-ssl.xboxlive.com".

Microsoft: thanks for nothing.

Was this answer helpful?

10+ people found this answer helpful.
0 comments

158 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2019-07-20T02:40:13+00:00

    thank you! voted!  we want  http://fai.music.metaservices.microsoft.com back!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-07-20T02:26:42+00:00

    Hello, thank you very much for belonging to this instance. The link does not work ?, it worked for me, in fact a user commented on the application, since I just checked it by the "Comments Center", which is only available for Windows 10 And with respect to the instructions I will send step by step how to vote so that everything is clearer. My sincere apologies if I did not explain myself very well

    I will explain step by step

    Step 1: 

    The first step is to open the link that I sent:

    Step 2: when the link is opened you have to wait for it to load a few seconds. 

    After that, it will show a page where a tab "Open comments center?" , then they say "open comment center"

    Step 3: Wait for the application to load from W10 ...

    After that, my suggestion should be opened, and when they see it, the number of votes will appear, and next to it, "vote for" appears in blue.

    (In my case it is gray, because I already voted).

    But to you, those who have not voted will appear in blue, then oppress where it comes out "vote for"

    I find this problem incredible, I really can not believe it, the other day I saw an article that 90%, who had a Microsoft operating system use Windows Media Player

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-07-20T02:13:00+00:00

    yes a link and a place to vote would be good.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-07-20T01:31:24+00:00

    Hello, thanks for supporting this initiative. In the comment center, which is available for Windows 10, I sent a link. You open it and the comment center will open, and you should vote in favor ...

    There's is the link:   https://aka.ms/AA5gida

    In any case I am writing a forum for users of W7 and W8 that are NOT CONFORMING WITH THE CHANGE.

    There's is the link for users W7 and W8: 

    https://social.technet.microsoft.com/Forums/es-ES/048fb01c-9737-494e-ac7c-c9f1a8523a5b/solucionen-el-problema-de-windows-media-player-por-favor?forum=wcgenerales#048fb01c-9737-494e-ac7c-c9f1a8523a5b

    Was this answer helpful?

    0 comments