Media Player web address for album info changed in recent Windows 10 upgrade

Anonymous
2018-05-06T16:38:03+00:00

After a recent major upgrade for Windows 10, my Windows Media Player is trying to find Album information from a new website that does not work.  The old web address was (fai.music.metaservices.microsoft.com) and new web address it is using is (musicmatch-ssl.xboxlive.com) which is not a valid address.  How do I change the web address used for album metadata back to correct address?  Searched old message boards with no luck.

Windows for home | Windows 10 | Settings

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Anonymous
2018-07-07T13:27:41+00:00

Found a solution that worked for me:

  1. Start regedit.exe
  2. Navigate to "Computer\HKEY_CURRENT_USER\Software\Microsoft\MediaPlayer\TunerConfig"
  3. Look for setting PREFERREDMETADATAPROVIDER -- it should have a value "pmpMusicMatch"
  4. Edit the setting PREFERREDMETADATAPROVIDER, and clear the value so you have a blank value
  5. Save / exit regedit.exe
  6. Restart Windows Media Player, you should be restored back to fai.music.metaservices.microsoft.com

What an unnecessary pain in the proverbial.

Update: this DOES NOT WORK any more.

Microsoft appear to have strangled this option off entirely. We are now stuck with the much lesser offering that is "musicmatch-ssl.xboxlive.com".

Microsoft: thanks for nothing.

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  1. Anonymous
    2019-07-22T12:39:54+00:00

    Well said ! I agree. Just corporate greed at work. Anything to sell a new product !

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  2. Anonymous
    2019-07-21T19:49:21+00:00

    Hello, thank you very much for being a participant in this.

    Do you have Windows 10 ?, if so ... the link should open, I still have doubts about why some people can not open it having it ...

    The link ( https://aka.ms/AA5gida) is available for W10

    But I also sent another one for W7 and W8 users, there is: 

    https://social.technet.microsoft.com/Forums/es-ES/048fb01c-9737-494e-ac7c-c9f1a8523a5b/solucionen-el-problema-de-windows-media-player-por-favor?forum=wcgenerales# 048fb01c-9737-494e-ac7c-c9f1a8523a5b

    When I try to open your link, I get this message in the Feedback Hub (translated from Dutch):

    Your account does not have access to this feedback

    I'm guessing that this is related to the language you posted your feedback in. For example, the Feedback Hub app on my system is in Dutch, and I can only access Dutch and English feedback.

    So if you repost your feedback in English, it should be accessible to more users. You can select the language at the start of the 'add new feedback' process.

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  3. Anonymous
    2019-07-21T07:05:30+00:00

    i cannot vote, because i still use Windows 7.   I have no interest in getting snagged with a "subscription" i have to keep paying for again and again every month.  I paid full market retail price for both my copies of Window 7 Pro, just like i paid for my car.  What, so now you are going to repossess the car that i already paid for?   No, but they think they can just destroy the two copies of Windows for which i paid full price.

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  4. Anonymous
    2019-07-21T00:59:51+00:00

    Hi,

    you need to be signed in to your Microsoft account to do it, I got this notice as well at first, but then when I signed in, and opened the page again, it worked for me. Yes this is for Windows 10

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