Media Player web address for album info changed in recent Windows 10 upgrade

Anonymous
2018-05-06T16:38:03+00:00

After a recent major upgrade for Windows 10, my Windows Media Player is trying to find Album information from a new website that does not work.  The old web address was (fai.music.metaservices.microsoft.com) and new web address it is using is (musicmatch-ssl.xboxlive.com) which is not a valid address.  How do I change the web address used for album metadata back to correct address?  Searched old message boards with no luck.

Windows for home | Windows 10 | Settings

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Anonymous
2018-07-07T13:27:41+00:00

Found a solution that worked for me:

  1. Start regedit.exe
  2. Navigate to "Computer\HKEY_CURRENT_USER\Software\Microsoft\MediaPlayer\TunerConfig"
  3. Look for setting PREFERREDMETADATAPROVIDER -- it should have a value "pmpMusicMatch"
  4. Edit the setting PREFERREDMETADATAPROVIDER, and clear the value so you have a blank value
  5. Save / exit regedit.exe
  6. Restart Windows Media Player, you should be restored back to fai.music.metaservices.microsoft.com

What an unnecessary pain in the proverbial.


Update: this DOES NOT WORK any more.

Microsoft appear to have strangled this option off entirely. We are now stuck with the much lesser offering that is "musicmatch-ssl.xboxlive.com".

Microsoft: thanks for nothing.

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  1. Anonymous
    2019-02-05T13:38:17+00:00

    what about people who haven't got windows 10 I have windows 8.1 how do I fix with that

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  2. Anonymous
    2019-02-04T21:31:16+00:00

    After the latest Microsoft update, I found that my original solution was no longer working. So, after some hunting around, I can confirm that this is now the new, proper solution for correcting WMP in Windows 10 (and thanks to Chris-itsmee)...

    ...BUT...

    ...there are a couple of additional few steps involved, i.e. we need to remove the XBox app, because this is the app that keeps replacing "fai.music.metaservices.microsoft.com" with its own sub-standard offering.

    This, then, is the new solution I'm putting out for you guys, because it works for me:

    STEP 1: update the registry

    1. Start regedit.exe
    2. Navigate to "Computer\HKEY_CURRENT_USER\Software\Microsoft\MediaPlayer\TunerConfig"
    3. Look for setting PREFERREDMETADATAPROVIDER -- it should have a value "pmpMusicMatch"
    4. Edit the setting PREFERREDMETADATAPROVIDER, and clear the value so you have a blank value OR enter "fai.music.metaservices.microsoft.com"
    5. Save / exit regedit.exe

    STEP 2: remove the XBox app from Windows. (This is detailed in https://www.askvg.com/guide-how-to-remove-all-built-in-apps-in-windows-10/)

    1. Open the Windows 10 Search Bar, and type in PowerShell.
    2. Right-click the PowerShell app and click “Run as administrator”.
    3. Type the following command and press the Enter key: Get-AppxPackage Microsoft.XboxApp | Remove-AppxPackage
    4. Wait until the process is finished. It should only take a few seconds to run.
    5. Type exit and press the Enter key to exit PowerShell.
    6. Exit Windows

    When you restart Windows, and then restart Windows Media Player, you should be restored back to fai.music.metaservices.microsoft.com.

    Once again, this is a royal pain in the proverbial, and you should feel rightly aggrieved in having to do this.

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  3. Anonymous
    2019-01-27T04:56:17+00:00

    This almost worked for me , leaving it blank did not fix it , I actually had to put in there the old value

    fai.music.metaservices.microsoft.com

    AND restart my computer , and then , it worked like a charm , thank you so much for the info !!!!!!

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  4. Anonymous
    2019-01-08T18:19:16+00:00

    Thank you, TomAustin.  Even I was able to make your solution work in spite of my forgetting how to find and start the regedit.exe program.  I had to do a Google search and quickly found how to find it on my Lenovo Windows 10 laptop by "asking Cortanna" to start it for me.  I have not had to use regedit.exe for a couple of years, but I remembered what it was going to do - I just had to find it.

    Tom's solution is as follows:

    1.  Start regedit.exe

    2.  Navigate to "Computer\HKEY_CURRENT_USER\Software\Microsoft\MediaPlayer\TunerConfig"

    3.  Look for setting PREFERREDMETADATAPROVIDER -- it should have a value "pmpMusicMatch"

    4.  Edit the setting PREFERREDMETADATAPROVIDER, and clear the value so you have a blank value

    5.  Save / exit regedit.exe  Restart Windows Media Player, you should be restored back to

    < fai.music.metaservices.microsoft.com >

    As soon as regedit.exe began to run, I remembered what things were and was quickly able to follow Tom's instructions to where I wanted to remove the "pmpMusicMatch" value.  At that point I had to figure out I had to "Modify" the value via the menu selection above, but I did get past that point fairly easily.  Tom's last instruction to Save/Exit at this point stumped for a minute or two until I finally realized I would Exit the editor by clicking on the "X."  I restarted Windows Media Player and sure enough the web file finder had returned just as he said.

    Again, many thanks to Tom Austin.

    Best wishes,

    Dave Wile

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