How to Change my child's age in my family account?

Anonymous
2018-08-19T02:08:51+00:00

I am trying to change my child's age in the family account, as it was entered incorrectly. I saw this:

I'm a parent, trying to change my child's birthdate

  1. Using the parent's Microsoft account, sign in to your Family page on the Microsoft account website.
  2. Select Manage my child's profile info.
  3. For the child’s account that you want to change, select Edit this child's personal info and then follow the instructions.

But when i go to the family page, i don't see anything that says manage my child's profile info. Am I missing something?

* Moved from: MSN Settings and personalization  / Personalizing my content  / All

Windows for home | Other | Apps

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Anonymous
2018-09-12T08:00:29+00:00

Hi Chummy, 

The steps you are following is correct. We'd like to know which browser are you using when accessing your Microsoft account. If you are using a specific browser only, we'd suggest clearing its cache and cookies then try to go to your account again. You may also try another browser to replicate the issue if clearing cache and cookie didn't help. You should be able to see the Manage my child's profile info under Add a family member. See the picture below for your reference: 

Please respond to this thread to let me know how the issue progresses. Similarly, if you have more questions, please inform me by replying to this post.

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  1. Anonymous
    2021-08-08T20:22:30+00:00

    Hi,

    I was following the steps to fix the date of birth for Accounts for children under 13

    1. Using the adult Microsoft account, sign in to your account on family.microsoft.com .
    2. Scroll to the bottom of the Your familypage, select Manage my child's profile info.

    But the item 3. In the Manage permissionspage of the child’s account you want to change, at the right, select Edit this child's personal infoand then follow the instructions.

    does not appear for me. could you help me to solve it? Thanks.

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  2. Anonymous
    2021-08-05T16:14:08+00:00

    When i click MAnage my child,s profile info appear this site and here arent any option to change info about my child

    r/Minecraft - Problem with migration and playing online

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  3. Anonymous
    2021-07-31T02:53:57+00:00

    Oh ok 😃😊😊 really hard at work

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  4. Anonymous
    2021-07-27T16:36:00+00:00

    I have the same problem. I (adult) can not change my child's date of birth with Microsoft Family . Neither can the child (currently registered as under 13) when it is logged into its own Microsoft account. It's a catch-22.

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