Your PIN is no longer available

Anonymous
2018-07-16T23:06:09+00:00

I am unable to login into my computer (windows 10). I get the message “your pin is no longer available due to a change the security settings on this device. You can set up your pin again by going to settings/accounts/siding options.”  There are no other options for signing in. Does anyone know what to do to login?

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

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Anonymous
2018-08-08T03:46:18+00:00

Same here, ended up having to hold down Shift key as I clicked Restart from the power icon in corner of log in screen.  Then selected Reset PC/keep personal files.

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  1. Anonymous
    2018-09-16T20:12:11+00:00

    I have the same problem.  There is no option to login with a password.  It seems this is a Windows S feature that removes password login with you use Windows Hello (PIN and/or facial recognition).  I have no way to login to the computer. Facial recognition says I need to use PIN.  PIN doesn't work with error stated above.

    Same here, ended up having to hold down Shift key as I clicked Restart from the power icon in corner of log in screen.  Then selected Reset PC/keep personal files.  

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  2. Anonymous
    2018-09-20T15:06:02+00:00

    Delete NGC folder and add a new PIN code

    Go to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC.

    In NGC folder delete all the files. To do so you must be logged as Administrator.

    delete the temp folder within the NGC folder 

    I had some issues accessing/deleting content from the NGC folder: it has no owner and cannot be accessed by the administrator account either. I didn't really want to change the ownership of the folder as I wasn't sure of potential repercussions for doing so, so I found a different method instead:

    An alternative, and probably better way to delete your pin (requires being logged in to the account, however):

    1. Press Windows + I to access the settings
    2. Go Accounts > Sign-In Options
    3. Under PIN, click the blue text "I forgot my PIN" (it can take a while to load)
    4. Follow the steps through logging into your account
    5. When the dialogue box opens to enter a new PIN, instead click "Cancel"
    6. Confirm you wish to set up a pin later

    From here you can go back to the Sign-In Options and add a PIN.... this seemed to enable the sign-in option for me, anyway.

    Edit: Just for clarity, my exact problem was that I could sign in with facial recognition and password, however the PIN was disabled for some reason: changing the pin in the settings didn't work, but the above method did.

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  4. Anonymous
    2018-10-10T13:23:30+00:00

    Why is my PIN required when I'm using BIOMETRIC security?

    This effectively locked me out of a computer I own.

    Ugh.

    Windows applied an update, and I believe this to be the cause.

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