Your PIN is no longer available

Anonymous
2018-07-16T23:06:09+00:00

I am unable to login into my computer (windows 10). I get the message “your pin is no longer available due to a change the security settings on this device. You can set up your pin again by going to settings/accounts/siding options.”  There are no other options for signing in. Does anyone know what to do to login?

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-08-08T03:46:18+00:00

Same here, ended up having to hold down Shift key as I clicked Restart from the power icon in corner of log in screen.  Then selected Reset PC/keep personal files.

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  1. Anonymous
    2020-09-25T01:19:03+00:00

    Did that but says additional free space is needed on the drive where windows is installed. Free up some space and try again.

    How do I clear up space if I'm locked out?

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  2. Anonymous
    2020-09-25T02:11:13+00:00

    This is a prand new pc and it doesnt have a full memory its 5 days old

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  3. Anonymous
    2020-09-25T02:26:12+00:00

    Mine is only 7 days old

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  4. Anonymous
    2020-10-10T04:57:33+00:00

    I was able to use this to get to a solution.

    1. When on the login screen, I held down shift and selected restart from the power menu and clicked on Restart Anyway (still holding shift)
    2. From the oltions on the next screen I selected Troubleshoot
    3. From the options on the next screen, i selected Advanced Options
    4. From these I selected Command Prompt

    5 In the command prompt i typed:

    c:

    1. Then i typed:

    Cd Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC

    1. Then i typed (be warned: this is bad if you do it in the wrong folder!):

    rmdir /s *

    1. Then i typed:

    exit

    1. then i rebooted the computer 

    on login it shows my login and requested my password (in my case, for my ms account)

    it then prompted me again to set up face id and/or pin

    upon login, everything was as it was before

    Before you had setup a PIN, you needed to have a password setup. So, sign in with your password then do the following:

    Delete NGC folder and add a new PIN code

    Go to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC.

    In NGC folder delete all the files. To do so you must be logged as Administrator.

    delete the temp folder within the NGC folder

    Now go to Settings > Accounts > Sign-in Options.

    Click Add a PIN and add a new PIN code for your account.

    Now the PIN login should be working again.

    Switch to local account and add a PIN code

    Option 2:

    try to switch to local account, and the add a PIN code. Here’s how to do that:

    Go to Settings > Accounts and locate your account.

    Click Sign in with a Local Account instead.

    Follow the instructions to set up a local account.

    Sign out and sign in with your local account.

    Now add a PIN code.

    After you’ve added your PIN code you need to locate your account under the Accounts section in Settings.

    Choose Sign in with a Microsoft Account instead.

    That’s it, PIN login should be working now for your account

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