Your PIN is no longer available

Anonymous
2018-07-16T23:06:09+00:00

I am unable to login into my computer (windows 10). I get the message “your pin is no longer available due to a change the security settings on this device. You can set up your pin again by going to settings/accounts/siding options.”  There are no other options for signing in. Does anyone know what to do to login?

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

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Anonymous
2018-08-08T03:46:18+00:00

Same here, ended up having to hold down Shift key as I clicked Restart from the power icon in corner of log in screen.  Then selected Reset PC/keep personal files.

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  1. Anonymous
    2018-08-08T00:40:19+00:00

    My pin isn’t available and facial recognition doesn’t work and it doesn’t give me an option to log in with a password so I have no idea how to get into my surface laptop

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  2. Anonymous
    2018-08-07T01:35:42+00:00

    I ended up login via fingerprint abd changed pin in the settings.

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  3. Anonymous
    2018-08-07T00:18:33+00:00

    I am having the same issue but i cannot get past the loogin screen so I am unable to login to make ANY changes.

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  4. Anonymous
    2018-07-16T23:07:15+00:00

    Before you had setup a PIN, you needed to have a password setup. So, sign in with your password then do the following:

    Delete NGC folder and add a new PIN code

    Go to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC.

    In NGC folder delete all the files. To do so you must be logged as Administrator.

    delete the temp folder within the NGC folder

    Now go to Settings > Accounts > Sign-in Options.

    Click Add a PIN and add a new PIN code for your account.

    Now the PIN login should be working again.

    Switch to local account and add a PIN code

    Option 2:

    try to switch to local account, and the add a PIN code. Here’s how to do that:

    Go to Settings > Accounts and locate your account.

    Click Sign in with a Local Account instead.

    Follow the instructions to set up a local account.

    Sign out and sign in with your local account.

    Now add a PIN code.

    After you’ve added your PIN code you need to locate your account under the Accounts section in Settings.

    Choose Sign in with a Microsoft Account instead.

    That’s it, PIN login should be working now for your account

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