Your PIN is no longer available

Anonymous
2018-07-16T23:06:09+00:00

I am unable to login into my computer (windows 10). I get the message “your pin is no longer available due to a change the security settings on this device. You can set up your pin again by going to settings/accounts/siding options.”  There are no other options for signing in. Does anyone know what to do to login?

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-08-08T03:46:18+00:00

Same here, ended up having to hold down Shift key as I clicked Restart from the power icon in corner of log in screen.  Then selected Reset PC/keep personal files.

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  1. Anonymous
    2018-09-08T13:28:12+00:00

    I fixed this issue by simply removing the pin and then setting up a new one

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  2. Anonymous
    2018-09-05T19:05:16+00:00

    Hi,

    yes, the only way to solve this problem was to reset the computer. This causes the next problem. My Office 2016 was deinstalled and I had a lot of work to install the software again. All my mails were deleted. During this procedure I started to hate Microsoft. This feeling increased after I tried to get help from Microsoft after 18 o‘clock or at the weekend. Microsoft has no heart for working people ...

    Hours later, just after I had helped myself, I get a phone call from I Microsoft staff. He was very kindly, but this was to late to improve my view to Microsoft. I‘m very satisfied with the hardware and the design of the product (up to now), but the operating system and the service of Microsoft is abysmal ...

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  3. Anonymous
    2018-09-05T14:45:52+00:00

    Has anyone from Microsoft looked into this?  This needs to be escalated.  If your PC doesn't have fingerprint or facial recognition, the only option is to reset your PC.  This is obnoxious.  I just walked my brother through this process and we had to reset his PC because of a windows update.

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  4. Anonymous
    2018-08-19T23:35:38+00:00

    FYI, this occurred - shocker - after a Windows Update. One time when trying to login it restarted and installed another update.

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