Your PIN is no longer available

Anonymous
2018-07-16T23:06:09+00:00

I am unable to login into my computer (windows 10). I get the message “your pin is no longer available due to a change the security settings on this device. You can set up your pin again by going to settings/accounts/siding options.”  There are no other options for signing in. Does anyone know what to do to login?

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-08-08T03:46:18+00:00

Same here, ended up having to hold down Shift key as I clicked Restart from the power icon in corner of log in screen.  Then selected Reset PC/keep personal files.

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  1. Anonymous
    2018-12-06T23:33:39+00:00

    Thanks Dan, but that was impossible. Completely locked on the sign in screen. No access to anything but thw lock page. 2 computers in a row were returned to best buy for this problem. Microsoft provided ZERO help. Their computer their program.... I will never purchase a Microsoft computer again

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  2. Anonymous
    2018-12-06T23:24:21+00:00

    I was able to fix this by removing the Pin and adding a new one

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  3. Anonymous
    2018-11-30T03:28:13+00:00

    FYI, this occurred - shocker - after a Windows Update. One time when trying to login it restarted and installed another update. 

    After the Surface pro 4 flickering screen disaster since in December 2017

    I could collect after many troubles a clean refurbished machine last October in a neighbour country (air travelling hotels, etc for my own cost, because MS (a world company) has no Surface service in Indonesia....)

    After start up, complete new installation and installing updates I was confronted with the above mentioned problem.

    One can imagine, that I was not happy, but after a day or two there was an update at the startup up and since then the camera and or pin code works again.

    After almost a year of struggling with the Pro 4, I sincerely hope I can use the machine normally....

    Thanks for your reply and attention.

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  4. Anonymous
    2018-11-29T23:45:01+00:00

    Did you ever get help or get in? This is driving me crazy!

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