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My PC is working really normal before update. After I update my windows 10 the system show this message.
C:\WINDOWS\system32\config\systemprofile\Desktop is unavailable. If the location is on this PC, make sure the device or drive is connected or the disc is inserted, and then try again. If the location is on a network, make sure you're connected to the network or internet, and then try again. If the location still can't be found, it might have been moved or deleted. - OK
Then I click ok after that I only see recycle bin and task bar, which can not do anything background is black, so I restart by using ctrl+alt+delete and run safe mode(safe mode with network).
In safe mode it has no This PC it just has recycle bin and some program and I can't open any file location of any program after that I turn off my pc for 30 sec then open it the result is
C:\WINDOWS\system32\config\systemprofile\Desktop is not accessible
Access is denied. -OK
Only recycle bin and task bar and black background again.
I have no idea to fix this problem any more. Please I really need some help. THANK YOU. My English is not professional I hope you understand my message.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Thirut,
Open Windows File Explorer
On the View Ribbon, check the box marked 'Hidden Items'
C:\users\Default\
Right click and copy the Desktop folder contained in the Default Folder
Navigate to: C:\Windows\system32\config\systemprofile
Right click and Paste the Desktop folder into the systemprofile folder
Restart (not shut sown) your PC
I have the same problem! Hours of on hold with Microsoft, trying everything they tell me, waiting 2 days for a callback, hours of research and nothing! I'm getting ready for a 2 week trip and this is the worse possible time for this to happen. Why hasn't Microsoft responded??? Class action suit in the future!
I have exact same problem for my Dell Latitude laptop. It was running previous Windows 10 version just fine, but auto update version attempted on May 21 has caused this issue.
Where did you find the reset option please?
I had an option to do a system restore, but it said there were no restore points (there should be at least one). There was no option to reset.
Have spent a couple of hours online to MS chat, they gave up and escalated it. I won't be able to take a callback tomorrow, so my PC will be down for at least 3 days, so frustrating. I think it would be quicker to do a clean reinstall.
For those who can't get into your pc at all, I somehow ended up at a blank desktop with no icons and did the following steps, which at least got me to the point where I had file explorer open, which might allow some of you to rescue some files or figure out what to do next:
1: Open Task manager with ‘control+shift+esc’ and click on new task and type ‘netplwiz’.
2: Select each user account on Netplwiz and click on Properties>Group membership>Other and change the user account to Administrator by clicking on ‘Apply’ and ‘Ok’. Sign out from user account and sign in back.
3: While Signing in back to the computer ‘Unknown Hard error’ occur click on ‘ok’ whenever prompted for to login. To load user account it may take more than 5 minutes.
4: After login access file explorer through Task manager by going to File>New task> Type ‘C:\’ (admin privilege). This open File explorer go to This PC and Right click on Desktop>Properties>Location and click on Default location.
Might help somebody :-/
Just adding my voice to the angry mob...
