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My PC is working really normal before update. After I update my windows 10 the system show this message.
C:\WINDOWS\system32\config\systemprofile\Desktop is unavailable. If the location is on this PC, make sure the device or drive is connected or the disc is inserted, and then try again. If the location is on a network, make sure you're connected to the network or internet, and then try again. If the location still can't be found, it might have been moved or deleted. - OK
Then I click ok after that I only see recycle bin and task bar, which can not do anything background is black, so I restart by using ctrl+alt+delete and run safe mode(safe mode with network).
In safe mode it has no This PC it just has recycle bin and some program and I can't open any file location of any program after that I turn off my pc for 30 sec then open it the result is
C:\WINDOWS\system32\config\systemprofile\Desktop is not accessible
Access is denied. -OK
Only recycle bin and task bar and black background again.
I have no idea to fix this problem any more. Please I really need some help. THANK YOU. My English is not professional I hope you understand my message.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Thirut,
Open Windows File Explorer
On the View Ribbon, check the box marked 'Hidden Items'
C:\users\Default\
Right click and copy the Desktop folder contained in the Default Folder
Navigate to: C:\Windows\system32\config\systemprofile
Right click and Paste the Desktop folder into the systemprofile folder
Restart (not shut sown) your PC
The media creation tool will work for you. Just be sure to download the same windows 10 version you have, pro or home 64bit or 32 bit. The tool is pretty good at picking the right version.
This is where you download the official Microsoft ISO from.
Go here.
https://www.microsoft.com/en-us/software-download/windows10
Read through the option that says using the tool to create installation media for another pc. Even though it is for the pc you are using.
(It is the 2nd plus sign under download tool now.) Follow the directions.
If you download the tool first to your downloads folder then open the downloads folder and right click the file for the properties. Click in the unblock box at the bottom of the properties page. Then again right click the file and choose run as administrator. It will ask where you want to download the file choose your USB flash drive you have plugged in. Accept defaults if they are correct. The iso will download to your USB drive.
To install reboot pc with usb flash drive inserted. as soon as the pc is starting up (must be quick) keep on the F12 or (what ever your pc uses )key then choose to boot from usb drive once the boot menu comes up. Setup should start automatically.
Hope this helps.
This is where you download the official Microsoft ISO from.
Go here.
https://www.microsoft.com/en-us/software-download/windows10
Read through the option that says using the tool to create installation media for another pc. Even though it is for the pc you are using.
(It is the 2nd plus sign under download tool now.) Follow the directions.
If you download the tool first to your downloads folder then open the downloads folder and right click the file for the properties. Click in the unblock box at the bottom of the properties page. Then again right click the file and choose run as administrator. It will ask where you want to download the file choose your USB flash drive you have plugged in. Accept defaults if they are correct. The iso will download to your USB drive.
To install reboot pc with usb flash drive inserted. as soon as the pc is starting up (must be quick) keep on the F12 or (what ever your pc uses )key then choose to boot from usb drive once the boot menu comes up. Setup should start automatically.
Hope this helps.
I posted the solution that worked for me below, but it's buried now with people that reinstalled windows and called it a solution.
Basically this is a failed patch install. The solution I found was to reinstall the newest Windows patch over the top, and it fixed everything and I was back to before the issue happened.
- Download latest Windows full patch, right now I believe 1803 or 1809, which will be a .ISO file.
2.Extract all files from the patch onto a thumb drive. All this must be done on another computer.
3.On defective computer, hit CTRL+SHIFT+ESC to bring up task manager. You may have to click "more options" to see menu.
4.Under File menu, top left, click "run new task", and "browse". This is the only way I was able to access my file system.
5.Find your thumb drive with extracted Windows patch, and run the Setup file. This will kick off the patch like normal.
After reboot you will be good to go. This has worked for 2 computers now for me, so I think it's the fix.
If this works for you, please give feedback so it doesn't get buried again. Waste to see so many struggle still.
Hi,
Any chance you could point me in the right direction to download the patch. I've looked and can only find .msu files????
I know this probably seems like a very simple thing to do, but I'm not really all that tech savvy.
I've been looking on the Microsoft Update Catalog but am seeing many different options (which again all seem to be .msu files).
Any assistance would be greatly appreciated.
Thanks in advance.
Found this, but no idea where to actually download it. I'm days behind with my work (nonprofit prep for giving tuesday) at this point. Please, someone chime in with links. Thanks!
Is it one of these?: http://www.catalog.update.microsoft.com/Search.aspx?q=KB4467708
I posted the solution that worked for me below, but it's buried now with people that reinstalled windows and called it a solution.
Basically this is a failed patch install. The solution I found was to reinstall the newest Windows patch over the top, and it fixed everything and I was back to before the issue happened.
- Download latest Windows full patch, right now I believe 1803 or 1809, which will be a .ISO file.
2.Extract all files from the patch onto a thumb drive. All this must be done on another computer.
3.On defective computer, hit CTRL+SHIFT+ESC to bring up task manager. You may have to click "more options" to see menu.
4.Under File menu, top left, click "run new task", and "browse". This is the only way I was able to access my file system.
5.Find your thumb drive with extracted Windows patch, and run the Setup file. This will kick off the patch like normal.
After reboot you will be good to go. This has worked for 2 computers now for me, so I think it's the fix.
If this works for you, please give feedback so it doesn't get buried again. Waste to see so many struggle still.
Hi,
Any chance you could point me in the right direction to download the patch. I've looked and can only find .msu files????
I know this probably seems like a very simple thing to do, but I'm not really all that tech savvy.
I've been looking on the Microsoft Update Catalog but am seeing many different options (which again all seem to be .msu files).
Any assistance would be greatly appreciated.
Thanks in advance.
Found this, but no idea where to actually download it. I'm days behind with my work (nonprofit prep for giving tuesday) at this point. Please, someone chime in with links. Thanks!
