This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
My PC is working really normal before update. After I update my windows 10 the system show this message.
C:\WINDOWS\system32\config\systemprofile\Desktop is unavailable. If the location is on this PC, make sure the device or drive is connected or the disc is inserted, and then try again. If the location is on a network, make sure you're connected to the network or internet, and then try again. If the location still can't be found, it might have been moved or deleted. - OK
Then I click ok after that I only see recycle bin and task bar, which can not do anything background is black, so I restart by using ctrl+alt+delete and run safe mode(safe mode with network).
In safe mode it has no This PC it just has recycle bin and some program and I can't open any file location of any program after that I turn off my pc for 30 sec then open it the result is
C:\WINDOWS\system32\config\systemprofile\Desktop is not accessible
Access is denied. -OK
Only recycle bin and task bar and black background again.
I have no idea to fix this problem any more. Please I really need some help. THANK YOU. My English is not professional I hope you understand my message.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Thirut,
Open Windows File Explorer
On the View Ribbon, check the box marked 'Hidden Items'
C:\users\Default\
Right click and copy the Desktop folder contained in the Default Folder
Navigate to: C:\Windows\system32\config\systemprofile
Right click and Paste the Desktop folder into the systemprofile folder
Restart (not shut sown) your PC
I also have the same issue!!! So frustrating!!!
ok, i had the same problem like you guys but i found a work around. i manage to keep all my file and program in this way.
my hypothesis is that the update did not go smoothly due to personal customisation from the user. This causes a problem with the update and thus resulted to boot loop, desktop unavailable ,black screen , sihost.exe and other errors in this recent update. i been digging around this forum and found no solution that might help our situation. So i when to reddit to find a cure and found it. however you might need access to internet connection on another pc and a usb drive with at least 8gb.
i follow a guide by u/brainpitcher and u/juels94
https://www.reddit.com/r/Windows10/comments/8jampl/windows_1803/dz2i5dx
https://www.reddit.com/r/Windows10/comments/8jampl/windows_1803/dz23fhe
if you get c:\windows\system.....\desktop error instead, you explorer.exe is likely not working. Press the windows key + R to run the media tool via the run program.
if it fail the first time , try again. it failed on me twice before i get it to work.
i am no expert in windows or anything and my hypothesis is just a guess and nothing more.so dont take my word for it.
**not so much for the process but more for the benefit in life
try to spread this and help others with this.
Exact same problem with Dell XPS. The apparently important download of this Windows 10 update on my laptop occurred around 1 AM May 19 for the supposedly very important new security features. The next morning screen of doom. There are a few icons on black screen but they are not functional. And this:
"Location is not available C:\WINDOWS\system32\config\systemprofile\Desktop is unavailable. If the location is on this PC, make sure the device or drive is connected or the drive is connected or the disc is inserted, and then try again. If the location is on a network, make sure you're connected to the network or Internet, and then try again. If the location still can't be found, it might have been moved or deleted."
What pray tell do I do with this instruction?
Wow same exact problem with my Asus laptop. It was working fine, then a blue window pops up telling me to update so I clicked on restart now then when I login it gave me this error;
c:\windows\system32\config\systemprofile\desktop is unavailable on windows 10
I am using my wife's working laptop and we dare not install the 1803 update but we think this update is being forced. This is horrible as our family has only 2 laptops and one is now unusable due to this update.
Can someone at MS help us?
