This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
My PC is working really normal before update. After I update my windows 10 the system show this message.
C:\WINDOWS\system32\config\systemprofile\Desktop is unavailable. If the location is on this PC, make sure the device or drive is connected or the disc is inserted, and then try again. If the location is on a network, make sure you're connected to the network or internet, and then try again. If the location still can't be found, it might have been moved or deleted. - OK
Then I click ok after that I only see recycle bin and task bar, which can not do anything background is black, so I restart by using ctrl+alt+delete and run safe mode(safe mode with network).
In safe mode it has no This PC it just has recycle bin and some program and I can't open any file location of any program after that I turn off my pc for 30 sec then open it the result is
C:\WINDOWS\system32\config\systemprofile\Desktop is not accessible
Access is denied. -OK
Only recycle bin and task bar and black background again.
I have no idea to fix this problem any more. Please I really need some help. THANK YOU. My English is not professional I hope you understand my message.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Thirut,
Open Windows File Explorer
On the View Ribbon, check the box marked 'Hidden Items'
C:\users\Default\
Right click and copy the Desktop folder contained in the Default Folder
Navigate to: C:\Windows\system32\config\systemprofile
Right click and Paste the Desktop folder into the systemprofile folder
Restart (not shut sown) your PC
I also run AVG Anti-virus on all of my machines. The computer that is having the problem is running 32-bit Windows. I did not have this problem with any of the computers running 64-bit Windows.
I am really worried about running a windows recovery and losing all my files. I can reinstall applications, but I have 200 Gb of data from the last 2 months that I need/want to back up first. Since I can't get Windows Explorer to work I can't move these files to one of my network drives. I can still access my network in Safe Mode, but I don't know to transfer the files with the command line interface.
Advise against "Reinstall" so we're just suppose to not use our computers until when? We all have school or work that requires using a computer and some of us don't have a second or third computer available.
I went out and bought an Apple.
^ Yes definitely looking into Mac OS X now after this debacle with NO support from Microsoft. Looking for Memorial day sales now.
Spokento Microsoft technical support. They say wait for 3-4 days & then call them back & they will have a solution/fix.
frustrating that they would not call/mail me back & sounds like this issue is HUGE, given the feedback from their support team.
Any ‘reinstall’ process they are advising against due to the possibility of losing files etc.
I just found this Microsoft post stating that there might be a problem with specific Intel SSD drives. I also read on Reddit it might be connected to anti-malware software from Avast/AVG. I have the same on a HP laptop. Funny thing is that this laptop has a Samsung EVO 850 SSD and is running Windows Defender without third party anti-malware. I'm wondering what is the cause...
Have started the laptop with an installation USB succeeded to roll back to the previous installation but to no avail. Last resolution: reinstall of Windows 10...
