We've seen this issue on at least 7 different machines here at our shop since May, 90% of the time, the following procedure will restore everything including your programs and files (and also install the latest build at the same time). Thought I'd share:
We're going to be doing a repair installation. While I mention this will keep your programs, files and settings, don't trust me, never trust anyone who says nothing bad can happen from toying with your OS. ALWAYS back up your stuff, back up your system as
an image, do it often, do it regularly, and do it before you do this for sure. Stuff happens.
- Boot to your sad, broken desktop with limited functionality so you see the error "C:\WINDOWS\system32\config\systemprofile\Desktop is unavailable." etc...
- Open a Run window = Windows Key > R
- Type "cmd.exe" and hit enter to run
- Insert your USB or DVD installation Media
- We need to determine which drive letter your installation media is since there is no explorer available, start by entering "dir d:" as d: is the first likely drive letter to be assigned, you'll look for an output that says "Volume in drive
D is ESD-ISO", if you see that message you're almost home. (If dir d: does not return that message and a list of files, keep trying drive letter possibilities, dir e:, dir f:, etc., in order until you reach the one that is called ESD-ISO)
- Next, move to the proper directory by typing "X:" and hitting enter (Where X is the drive letter containing ESD-ISO you discovered in previous step)
- Then type "setup.exe" and hit enter
- The Windows upgrade program will then run. Since your network is likely non-functional, when it asks if you want to check for updates, decline, it will save you some time and a possible error message
- Make sure when it asks, you DO want to keep all programs and files
- Wait several hours (depending on your hardware)
- Wait some more
- It will likely hang for a long time at some percentage around 80, go ahead and wait
- If you're not done waiting yet, feel free to wait some more
- When it's done... Oh wait, it's not done yet, wait some more
- When it's done, HOPEFULLY you'll have your whole system back where it was with this nightmare of a botched upgrade installed.
We've not been able to nail down the cause in every case, but there is a pattern emerging in our experience, Avast antivirus software seems to be installed on a majority of the PC's with this problem. And an interruption in the upgrade process (power outage,
system overheat, etc.) is a CERTAIN cause of this issue.
We've also had a couple of machines where this process hasn't worked to restore the OS, I'm sorry if you're one of those people, but hope another kind soul will post here if they've had success where this failed.