After update of my windows 10 I got problem Desktop is unavailable

Anonymous
2018-05-14T07:58:32+00:00

My PC is working really normal before update. After I update my windows 10 the system show this message.

C:\WINDOWS\system32\config\systemprofile\Desktop is unavailable. If the location is on this PC, make sure the device or drive is connected or the disc is inserted, and then try again. If the location is on a network, make sure you're connected to the network or internet, and then try again. If the location still can't be found, it might have been moved or deleted. - OK

Then I click ok after that I only see recycle bin and task bar, which can not do anything background is black, so I restart by using ctrl+alt+delete and run safe mode(safe mode with network). 

In safe mode it has no This PC it just has recycle bin and some program and I can't open any file location of any program after that I turn off my pc for 30 sec then open it the result is 

C:\WINDOWS\system32\config\systemprofile\Desktop is not accessible 

Access is denied. -OK

Only recycle bin and task bar and black background again.

I have no idea to fix this problem any more. Please I really need some help. THANK YOU. My English is not professional I hope you understand my message.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-05-14T09:08:43+00:00

Hi Thirut,

Open Windows File Explorer

On the View Ribbon, check the box marked 'Hidden Items'

C:\users\Default\

Right click and copy the Desktop folder contained in the Default Folder

Navigate to: C:\Windows\system32\config\systemprofile

Right click and Paste the Desktop folder into the systemprofile folder

Restart (not shut sown) your PC

Was this answer helpful?

200+ people found this answer helpful.
0 comments

586 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-05-23T12:34:01+00:00

    Most of the people who encounter the issue doesn't have other computer to create installation disk/media

    Clean install is not really recommended on this issue, got my issue fix by performing Reset (keep all files option)

    You can try to access Windows recovery 

    Hold down either SHIFT key while tapping or clicking on Restart, available from any Power icon.​ On this case you can only use the Power icon on the sign in screen

    Click on Troubleshoot> Reset PC

    ===================================

    other options that you can try is to create "Desktop" folder on the location 

    C:\Windows\System32\config\systemprofile

    *just tried this steps and got the desktop icons/files back but other features are still not working

    You can open command prompt using the task manager

    Type in: cd config\systemprofile

    then create Desktop folder by using this command :

    MKDIR Desktop

    *If you encounter Desktop is not accessible/permission issue you can try this method to modify permission

    https://stackoverflow.com/questions/2928738/how-to-grant-permission-to-users-for-a-directory-using-command-line-in-windows?utm\_medium=organic&utm\_source=google\_rich\_qa&utm\_campaign=google\_rich\_qa 

    * make sure that you used a wired connection since wireless/wifi is not working 

    Thank you so much for sharing this.  Your advice has got me further than I have been able to do all morning!  Currently resetting my PC [keeping all file options]....fingers crossed, I'll be back up and running very soon.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-05-23T11:42:26+00:00

    Same problem.  System updated when I shut down two nights ago.  Haven't been able to get in since.  

    Get on the ball Microsoft

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-05-23T11:10:16+00:00

    Bonjour,

    J'ai rencontré plusieurs fois ce problème; la seule solution trouvée est de réinstaller Windows 10 version 1803 avec un support de réinstallation créé pour cette même version (DVD ou Clé USB).

    Tous les programmes sont à réinstaller mais les données sont sauvegardées dans le dossier Windows.old

    Le dernier PC sur lequel je suis intervenu pour ce problème avait bien Avast, mais rien ne prouve que ce soit lui le responsable (bien que je rencontre de plus en plus de problème causé par cet antivirus)

    Si quelqu'un à une solution moins radicale, je suis preneur.

    Cordialement

    Guy

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-05-23T10:10:05+00:00

    Most of the people who encounter the issue doesn't have other computer to create installation disk/media

    Clean install is not really recommended on this issue, got my issue fix by performing Reset (keep all files option)

    You can try to access Windows recovery 

    Hold down either SHIFT key while tapping or clicking on Restart, available from any Power icon.​ On this case you can only use the Power icon on the sign in screen

    Click on Troubleshoot> Reset PC

    ===================================

    other options that you can try is to create "Desktop" folder on the location 

    C:\Windows\System32\config\systemprofile

    *just tried this steps and got the desktop icons/files back but other features are still not working

    You can open command prompt using the task manager

    Type in: cd config\systemprofile

    then create Desktop folder by using this command :

    MKDIR Desktop

    *If you encounter Desktop is not accessible/permission issue you can try this method to modify permission

    https://stackoverflow.com/questions/2928738/how-to-grant-permission-to-users-for-a-directory-using-command-line-in-windows?utm\_medium=organic&utm\_source=google\_rich\_qa&utm\_campaign=google\_rich\_qa 

    * make sure that you used a wired connection since wireless/wifi is not working

    Was this answer helpful?

    0 comments