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My PC is working really normal before update. After I update my windows 10 the system show this message.
C:\WINDOWS\system32\config\systemprofile\Desktop is unavailable. If the location is on this PC, make sure the device or drive is connected or the disc is inserted, and then try again. If the location is on a network, make sure you're connected to the network or internet, and then try again. If the location still can't be found, it might have been moved or deleted. - OK
Then I click ok after that I only see recycle bin and task bar, which can not do anything background is black, so I restart by using ctrl+alt+delete and run safe mode(safe mode with network).
In safe mode it has no This PC it just has recycle bin and some program and I can't open any file location of any program after that I turn off my pc for 30 sec then open it the result is
C:\WINDOWS\system32\config\systemprofile\Desktop is not accessible
Access is denied. -OK
Only recycle bin and task bar and black background again.
I have no idea to fix this problem any more. Please I really need some help. THANK YOU. My English is not professional I hope you understand my message.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Thirut,
Open Windows File Explorer
On the View Ribbon, check the box marked 'Hidden Items'
C:\users\Default\
Right click and copy the Desktop folder contained in the Default Folder
Navigate to: C:\Windows\system32\config\systemprofile
Right click and Paste the Desktop folder into the systemprofile folder
Restart (not shut sown) your PC
ok, i had the same problem like you guys but i found a work around. i manage to keep all my file and program in this way.
my hypothesis is that the update did not go smoothly due to personal customisation from the user. This causes a problem with the update and thus resulted to boot loop, desktop unavailable ,black screen , sihost.exe and other errors in this recent update. i been digging around this forum and found no solution that might help our situation. So i when to reddit to find a cure and found it. however you might need access to internet connection on another pc and a usb drive with at least 8gb.
i follow a guide by u/brainpitcher and u/juels94
https://www.reddit.com/r/Windows10/comments/8jampl/windows_1803/dz2i5dx
https://www.reddit.com/r/Windows10/comments/8jampl/windows_1803/dz23fhe
- Download and prepare a bootable windows media creation tool ver1803 from the windows website
- Boot into windows and DONT clicking 'ok' to the sihost.exe system warning
- This somehow enable the explorer.exe to work. Plug the usb in and start the setup.
- Run the Media Creation Tool (1803) and it will detect updates are available.
- Follow and run as prompted
- Wait with patients (Important**)
- it will then update the windows properly this time.
if you get c:\windows\system.....\desktop error instead, you explorer.exe is likely not working. Press the windows key + R to run the media tool via the run program.
if it fail the first time , try again. it failed on me twice before i get it to work.
i am no expert in windows or anything and my hypothesis is just a guess and nothing more.so dont take my word for it.
**not so much for the process but more for the benefit in life
try to spread this and help others with this.
This seems to be working for some people. However, the only other laptop available that IS working properly is a macbook. Is there a way to download the media creation tool from a macbook?
Me too if anyone knows how to fix it please let me know thanks in advance
I have exact same problem for my Dell Latitude laptop. It was running previous Windows 10 version just fine, but auto update version attempted on May 21 has caused this issue.
I know this will not help anyone, but it is for Microsoft's benefit.
I applied this update yesterday afternoon and have just given up trying to fix it - best part of 8 hours.
I was very, very, very lucky that I had a full image backup that is 2 weeks old and I have just restored that..... will need a bit of time to bring it up to date though.
Now I just need to make sure that this update is not applied again...
Best of luck to you all as you are going to need it!
