"System Restore failed to extract the file (...\OneDrive) from the restore point."

Anonymous
2018-07-12T16:47:23+00:00

Since updating to Windows 1803, system protection does not work.  Restore will not restore from the restore point created during the update.  Nor will it restore from any new restore point I create.  I get the message: 

System Restore did not complete successfully.  Your computer's system files and settings were not changed.

Details:

System Restore failed to extract the file (<the path on my system>\OneDrive) from the restore point.  An unspecified error occurred during the System Resotre. (0x8007018b)"

This is the same result if I attempt to restore to the point that the Windows 1803 upgrade occurred.  And if I attempt to restore to a point I created immediately after the upgrade.  And if I attempt to restore to a point created immediately before I attempt to restore to it.  In other words.  It is not possible for me to create a restore point and restore to it.

On the rare occasions when I attempted a restore in the past, it worked okay.

I tried this on another machine also recently updated to Windows 1803.  The restore point creation then restoration worked correctly.  The only obvious difference between the two is that the machine on which the restore worked had only a C:\ drive.  The machine on which the restore fails uses a restore point that covers two drives and the OneDrive file that cannot be recovered is on the non-C: drive.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2019-10-31T18:04:58+00:00

    Jay, have been unable to learn what "version" of OneDrive is resident on my device. I have looked around the 'Net for instructions, but all begin with the assumption there is an icon on my desktop that allows access to the "about" of the platform I am using. There is nothing like that on my desktop. I only even know my device has (and is syncing with) OneDrive from it appearing on the sidebar menu, and in Windows searches:

    Any advise on how to identify the version, based on this fact?

    Thank you!

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  2. Anonymous
    2019-10-30T19:37:14+00:00

    Tom, thank you for the thought... if you follow back through the thread, though, you will note that I have already availed myself of the obvious. Please, if you have anything else that occurs to you, do not hesitate to share!

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  3. Anonymous
    2019-10-30T16:10:07+00:00

    This is just a suggestion to try turning off one drive before doing the restore.  The problem might not be with the restore point files, but rather with the collision with open one drive files when doing the restore.

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  4. Anonymous
    2019-10-30T11:31:06+00:00

    Hi, Dr. M.  Sorry, I cannot offer much more than has already been posted.  The problem was already with the failure to restore.  The newsworthy aspact was that on my machine it was completely reproduceable.  The system would be running fine.  I could make a fresh restore point and with no intervening action, Windows would fail to restore from the restore point it just made.  Every time.  I considered it urgent because of exactly your situation.  Users had no warning that their restore points were useless.

    As I recall, the problem had something to do with OneDrive.  And I know OneDrive has made some major updates since then. Even if they fixed the problem, the fix might not make older restore points recoverable, for all I know.

    It would be interesting to know if you can restore from a fresh restore point.  That won't help your PowerPoint problem.  But it might be good for others to know down the road.  It would also help to post the version of OneDrive that you're using.

    --Jay

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  5. Anonymous
    2019-10-29T22:33:00+00:00

    Hi, Dr. Jonas Moses.  I initiated this thread and should have updated it.  Some time ago, the problem disappeared from my machines.  This happened after a number of updates to Windows and OneDrive.  So an update may have corrected the problem.  Of course I cannot be sure.  I checked just now to make sure my system could create a restore point and restore from it.  It can.  So please post whether you are using the most current versions of Windows 10 and OneDrive.

    Jay, thank you for the response. Actually, the issue is not creating a restore point. The issue is returning to a restore point prior to the initial problems I began having with Powerpoint. Powerpoint crashes every single time I try to insert an image file into a presentation. This began just following a Windows update in August, and my immediate thought (logical solution until this occurred) was to simply perform a system restore to an earlier date. That has always worked in the past, when my computer ran afoul of new software, et al.

    So, creating a new restore point is not a solution whatsoever. Being able to find and retrieve and old system restore point is, so far as I can tell, the only real solution. AND, no one has been able to explain how to return to an earlier system restore point, when I keep getting errors regarding One Drive.

    Therein is the rub...

    Any help, now that you are completely clear?

    Thank you!

    Dr. M

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