Top of the window gets cut off

Hey,

I've recently just seen a post on another website detailing a resolution:

Right click the desktop

Open Intel HD Graphics

Go to Display

Go to Scale Full Screen

Make sure Override Application Settings is checked

I've been doing the Win + Ctrl + Shift + B trick to temporarily resolve the issue and I've not yet tested the resolution I've listed, just sharing it so it's out there!

Rich

So, out of my 140 machine estate, 20 were having the issue and all of them were resolved permanently after performing the above steps.

It appears to be an Intel HD Graphics issue. The rest of my estate are a mixed bag of having this Override Application Settings box ticked or not, so the checkbox itself must not be the cause of the issue, but it's certainly working for me as a permanent solution!

Rich

I've been encountering this problem all over the place; 30+ computers with absolutely no solution. At this point, I'm pretty sure it's a Windows 10 issue, but I'm not sure where exactly the problem is. Ultimately, there are three temporary solutions available:

1. Reboot your PC. The issue will go away, but only for a minute/hour/day/week/month/etc.
2. Reset your graphics driver. To do so, press "Windows Key" + CTRL + SHIFT + B. The screen will flash and when it comes back, the window with the problem will be 'fixed', but only for a minute/hour/day/week/month/etc.
3. Un-maximize your problem window. You will only have this problem on a window that is maximized; if you stretch your window across the entire screen, but don't have it maximized, you will not experience this issue. To un-maximize a window that is currently open, press "Windows Key" + "Down Arrow", then drag-and-drop the window to resize. Currently, not maximizing a window is the only way to prevent this issue from reoccurring.

Why do I think it's a Windows issue and not a driver/software/etc. issue? I think this because no driver update, software update or system repair fixes the issue. I have confirmed it will happen in Windows 10 1709, 1803, 1809 and 1903. It happens with computers made by Lenovo, HP, Acer, and Sony, and with Gigabyte and Asus motherboards. It happens with Intel i-series processors as well as AMD Radeon processors. It happens with ATI, Nvidia, and Intel graphics chips. It can affect Microsoft Office windows, Adobe windows, FTP software windows, internet browser windows, Windows File Viewer, etc. It doesn't matter if your computer is joined to a domain or not, or Azure AD or not. The issue will come back after doing software updates, after doing firmware updates, after doing driver updates, after running SFC and DISM, etc. When the problem occurs, no unusual event logs are created.

As far as I can tell, there is no fix; only the above workarounds. Microsoft: Please check this out. We would LOVE a fix for it. At this point, we would LOVE just an acknowledgement the problem exists and is being worked on! Anything! PLEASE!!

I've been encountering this problem all over the place; 30+ computers with absolutely no solution. At this point, I'm pretty sure it's a Windows 10 issue, but I'm not sure where exactly the problem is. Ultimately, there are three temporary solutions available:

1. Reboot your PC. The issue will go away, but only for a minute/hour/day/week/month/etc.
2. Reset your graphics driver. To do so, press "Windows Key" + CTRL + SHIFT + B. The screen will flash and when it comes back, the window with the problem will be 'fixed', but only for a minute/hour/day/week/month/etc.
3. Un-maximize your problem window. You will only have this problem on a window that is maximized; if you stretch your window across the entire screen, but don't have it maximized, you will not experience this issue. To un-maximize a window that is currently open, press "Windows Key" + "Down Arrow", then drag-and-drop the window to resize. Currently, not maximizing a window is the only way to prevent this issue from reoccurring.

Why do I think it's a Windows issue and not a driver/software/etc. issue? I think this because no driver update, software update or system repair fixes the issue. I have confirmed it will happen in Windows 10 1709, 1803, 1809 and 1903. It happens with computers made by Lenovo, HP, Acer, and Sony, and with Gigabyte and Asus motherboards. It happens with Intel i-series processors as well as AMD Radeon processors. It happens with ATI, Nvidia, and Intel graphics chips. It can affect Microsoft Office windows, Adobe windows, FTP software windows, internet browser windows, Windows File Viewer, etc. It doesn't matter if your computer is joined to a domain or not, or Azure AD or not. The issue will come back after doing software updates, after doing firmware updates, after doing driver updates, after running SFC and DISM, etc. When the problem occurs, no unusual event logs are created.

As far as I can tell, there is no fix; only the above workarounds. Microsoft: Please check this out. We would LOVE a fix for it. At this point, we would LOVE just an acknowledgement the problem exists and is being worked on! Anything! PLEASE!!

Hey Tuli (and anyone else),

Can you tell me what software you're running? Anything special other than the usual MS Office, Google Chrome etc? I.e any specialist accounting/legal software etc?

From what I've been able to gather:

• All the computers affected at our work run in dual screen mode (most are desktop PCs with two screens, however, this has recently just happened on a laptop with an attached screen)
• All are HP machines with Windows 10 and I believe Intel graphics chipsets (however, we have two identical machines, one appears to do this while the other has never done it)
• Happens sporadically, it can go away for weeks at a time only to happen multiple times in one day
• Resetting the display adapter with the above shortcut does fix it for a time
• All monitors are running through the display ports

If anyone can add anything I'd appreciate it!

Hey,

I've recently just seen a post on another website detailing a resolution:

Right click the desktop

Open Intel HD Graphics

Go to Display

Go to Scale Full Screen

Make sure Override Application Settings is checked

I've been doing the Win + Ctrl + Shift + B trick to temporarily resolve the issue and I've not yet tested the resolution I've listed, just sharing it so it's out there!

Rich