State of Decay 2 crashes on startup

Anonymous
2018-05-26T17:22:21+00:00

My friends wants to play the game with me but it keeps crashing on his computer for some reason. My game works perfectly fine. We both got it from the Microsoft store, but whenever he launches the game, it crashes on the logo screen. I went on the game forum but found no solution.

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-06-02T17:51:18+00:00

    Having the exact same problem after the new patch, before it was working fine. Found this in the event log:

    Faulting module name: ntdll.dll, version: 10.0.17134.1

    Tried the following, no luck so far:

    Updated windows to latest version

    Updated Nvdia drivers

    Reset the app, rebooted and reinstalled

    Uninstall and reinstall the game completely

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  2. Anonymous
    2018-05-30T23:39:27+00:00

    Resetting the game does nothing. It still crashes at the logo.

    Hopefully, this game will be ported over to Steam because the Microsoft store always has problems like this.

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    60+ people found this answer helpful.
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  3. Anonymous
    2018-05-30T23:18:54+00:00

    Hello, i am experiencing the same issues as the person above.

    I have so far updated all of my drivers for GPU and updated my Windows to the newest version, i have reinstalled my game, ran a troubleshooting program from Microsoft and also resetted the game several times.

    However it is still not working and crashes after the "State of Decay 2" Logo.

    I also noticed that i am not able to view the content of the State of Decay 2 Game Folder which is very odd for a game these days. 

    I would love to get some help on this issue since i basically couldn't play the game at all yet.

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  4. Anonymous
    2018-05-30T18:15:59+00:00

    I appreciate your reply. We respect his decision for not updating his Windows 10 computer at this time. You can ask him to reset the app by performing the following steps:

    1. Press the Windows key, then select the gear icon to access Settings.
    2. Select Apps.
    3. Under Apps & features, locate State of Decay 2.
    4. Click State of Decay 2, then click Advanced options.
    5. Click Reset.
    6. Restart the computer to save the changes.

    Once done, let him check if he will able to play the game. If the issue persists, I suggest that he try to perform a clean boot on his computer to eliminate software conflicts. You may give this link for the steps.

    Keep us posted with the result. We'd be glad to further assist you.

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    2 people found this answer helpful.
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  5. Anonymous
    2018-05-28T23:50:42+00:00

    I asked my friend, he says he does not want to update to the latest version of windows 10 (version 1803), he currently has the version before the latest (version 1709). The reason why he does not want to update is because he is scared of encountering problems in windows. He is correct and i understand why because i have friends who just updated and encountered multiple problems. I also had problems with the latest version, but managed to fix most of them myself (tech guy). To conclude, he doesn't want to update.

    Also, all his drivers are up to date (used remote control to check it for him), including graphics driver, motherboard drivers, etc.

    The problem was temporarily fixed by him reinstalling the game. The next day, the game decided to crash on the logo splashscreen again. I am not sure what to do, need help or else im going have to play the game by myself.

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    6 people found this answer helpful.
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