Hi bluecew,
In some cases, the game crashes on startup if the computer is not updated. Can you ask your friend if he installed the latest Windows Update on his computer? If not, he can update it first by going to Settings > Update & Security > Windows Update > Check for updates. Also, ask him to update his computer drivers as well to make sure that they're not affecting the issue. You can give this link to him on how to update his drivers.
Feel free to give us an update after he performed the solutions we provided.