Display anomalies following update to Windows 10 v.1803

Anonymous

A number of users have reported display anomalies following the April update to Windows 10. Only one user has so far posted a screenshot illustrating the phenomenon, and it's reproduced here:

Microsoft is not concerned about problems with unsupported software, so we're on our own here. With a concerted effort, we should be able to crack this, but it means we need some data to act on. I hope you'll be willing to help out.

One user has reported that rolling back his graphics driver to an older version solved the problem, so it seems that the phenomenon is a result of an unfortunate driver update. To troubleshoot the problem, then, with a view to finding a solution, would affected users please reply here with the information requested. In the post below this one on page 1 of this thread, there is a data-entry table. Please click theReply button below the table, and then select Reply with quote so that you have the table already in your post. Click in each User's data cell and enter your information. Add any supplementary information you think may be relevant and thenSubmit. Good luck!

EDIT a few days later

Many thanks to those who posted details of their environment. I think we have enough data now to establish that only users with older Intel integrated graphics and using Intel driver 8.15.10.2697 are affected. One user reports that using an older version of this driver worked, while another reports that it didn't. There is a generic driver available on the Intel website, but we've yet to hear whether anyone has tried it out. If Windows Live Mail behaves with this driver installed, well and good, but there may be a price to pay in terms of performance degradation in other applications - Photoshop, for example, or PowerPoint. Gaming won't be as much fun, I suspect, and non-native screen resolution may not be available.

Here are the collated results of the data collection: https://1drv.ms/x/s!Aofky0_NNFsnlY0rG9fiG5ZO-6adiQ

Here is the graphics driver spotted by SkBowman: https://www.intel.co.uk/content/www/uk/en/support/articles/000005629/graphics-drivers.html

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

I would like to try your fix but is it possible that you could walk me step by step through it as I am certainly no computer-whiz!! I did look to see what I have on my computer & it is Intel (R) Pentium (R) Dual CPU #2180 64-Bit if any of that is helpful. Any clearer

info. you can give me would be very much appreciated to get this mess fixed!!

Here is a one click solution:

fix-live-mail.zip

Open fix-live-mail.zip and double-click the "runme" file inside.

This script will copy d3d10level9.dll from Windows 10 Version 1709

into the program directory of Windows Live Mail.

You should (hopefully) see the message "completed without error"

after running this script.

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Anonymous

I found a solution for this strange Problem on my old Intel 945 Express Chipset.

I've copied d3d10level9.dll from Windows 10 Version 1709 into the Program Directory of Windows Live Mail (C:\Program Files\Windows Live\Mail) on Windows 10 Version 1803 and everything is back to normal!

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Anonymous

As I wrote in my previous post, there is no need messing around with other graphic drivers.

Just copy d3d10level9.dll from the previous Windows Version directly into the executable directory of Windows Live Mail (C:\Program Files\Windows Live\Mail) and Live Mail will look normal again on latest April Update.

Here is a copy of this old dll:

d3d10level9.zip

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102 additional answers

Anonymous

2018-12-27T11:05:59+00:00
… then went back to the older version, which worked fine. Recently, MS had another major update and it did the same thing; again requiring going back to 1709.

I really think that sticking with a version of Windows that is now more than a year and two upgrades out of date is inadvisable, if the only reason is to mitigate this display anomaly in one or two old programs (Windows Live Mail and unknown versions of PowerPoint).

Drummachine's original solution is still the simplest way of dealing with this. I'll repeat the steps here for you, assuming you're still on Windows 10 v. 1709:
1. Press Windows key + R to open a Run box, type (or copy and paste into the box) C:\Windows\system32 and press Enter. This should open File Explorer at the System32 directory.
2. Scroll down a long way to find the file called d3d10level9.dll. When you've found it, right-click on it and select Copy.
3. Now press Windows key + R to open a Run box again, type (or copy and paste into the box) C:\Program Files (x86)\Windows Live\Mail and press Enter. This should open File Explorer at the program directory for Windows Live Mail.
4. Click Paste on the File tab of the ribbon. Give UAC permission if necessary to place a copy of the DLL file into this directory.
5. Close the File Explorer windows.
Now Windows Live Mail should behave itself even though you upgrade to Windows 10 v. 1809.
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Anonymous

2019-01-18T15:19:47+00:00

Unfortunately, I had 2 copies of Windows Live on my computer. One was in C:\Program Flies\ and the other was in C;\ Program Files (X86). It (d3d10level9.dll) didn't work in the Program Files directory, but fortunately it did once I copied it into the (x86) directory. Now I know which one my PC defaults to. Thank you drummachine.
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