Display anomalies following update to Windows 10 v.1803

Anonymous

A number of users have reported display anomalies following the April update to Windows 10. Only one user has so far posted a screenshot illustrating the phenomenon, and it's reproduced here:

Microsoft is not concerned about problems with unsupported software, so we're on our own here. With a concerted effort, we should be able to crack this, but it means we need some data to act on. I hope you'll be willing to help out.

One user has reported that rolling back his graphics driver to an older version solved the problem, so it seems that the phenomenon is a result of an unfortunate driver update. To troubleshoot the problem, then, with a view to finding a solution, would affected users please reply here with the information requested. In the post below this one on page 1 of this thread, there is a data-entry table. Please click theReply button below the table, and then select Reply with quote so that you have the table already in your post. Click in each User's data cell and enter your information. Add any supplementary information you think may be relevant and thenSubmit. Good luck!

EDIT a few days later

Many thanks to those who posted details of their environment. I think we have enough data now to establish that only users with older Intel integrated graphics and using Intel driver 8.15.10.2697 are affected. One user reports that using an older version of this driver worked, while another reports that it didn't. There is a generic driver available on the Intel website, but we've yet to hear whether anyone has tried it out. If Windows Live Mail behaves with this driver installed, well and good, but there may be a price to pay in terms of performance degradation in other applications - Photoshop, for example, or PowerPoint. Gaming won't be as much fun, I suspect, and non-native screen resolution may not be available.

Here are the collated results of the data collection: https://1drv.ms/x/s!Aofky0_NNFsnlY0rG9fiG5ZO-6adiQ

Here is the graphics driver spotted by SkBowman: https://www.intel.co.uk/content/www/uk/en/support/articles/000005629/graphics-drivers.html

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

I would like to try your fix but is it possible that you could walk me step by step through it as I am certainly no computer-whiz!! I did look to see what I have on my computer & it is Intel (R) Pentium (R) Dual CPU #2180 64-Bit if any of that is helpful. Any clearer

info. you can give me would be very much appreciated to get this mess fixed!!

Here is a one click solution:

fix-live-mail.zip

Open fix-live-mail.zip and double-click the "runme" file inside.

This script will copy d3d10level9.dll from Windows 10 Version 1709

into the program directory of Windows Live Mail.

You should (hopefully) see the message "completed without error"

after running this script.

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Anonymous

I found a solution for this strange Problem on my old Intel 945 Express Chipset.

I've copied d3d10level9.dll from Windows 10 Version 1709 into the Program Directory of Windows Live Mail (C:\Program Files\Windows Live\Mail) on Windows 10 Version 1803 and everything is back to normal!

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Anonymous

As I wrote in my previous post, there is no need messing around with other graphic drivers.

Just copy d3d10level9.dll from the previous Windows Version directly into the executable directory of Windows Live Mail (C:\Program Files\Windows Live\Mail) and Live Mail will look normal again on latest April Update.

Here is a copy of this old dll:

d3d10level9.zip

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102 additional answers

Anonymous

2018-05-29T20:50:14+00:00

Many of us are in the same boat. Does MS care? They never even gave it a thought that the new version was going to screwup an unsupported App (WLM) Besides it will force everyone to upgrade to Win Mail. I had Win Mail and it wouldn't recognize WLM or let me sync to it through the primary e-mail site I've had for years? To loose WLM meant goodbye to "block sender"list in the hundreds. What about those "Saved storage" sites? I agree with you and JohnKCoy- WLM is now unusable. I've been able to (sometimes) have my mail forwarded to Basic Outlook.com. (Hotmail.com) by adding the WLM account and sometimes I have to forward my email one email at a time to Outlook. I'm going to try and use "recovery" as you did but I'm going to think about it for a couple days. Maybe wait and see if JojnKCoy has any luck. Wish me luck. I don't see any other way as "rollback driver" is grayed out and ver.1803 is not listed under "uninstall updates".
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Anonymous

2018-05-29T21:24:40+00:00

I spent today installing eM Client. It is free to use with 2 e-mail accounts and has a direct import of all of your e-mail from Windows Live Mail. Just be sure you close WLM before migrating. So far it seems to have delivered everything I need. It also automatically linked up with g-mail. It looks like a beefier version is about $50.

I'm not sure where this will go down the road but it's pretty simple to migrate. Since I'm back under version 1709 I can't tell you that it will work under version 1803 but you can always just uninstall it if it doesn't work for you.

I tried Thunderbird but I couldn't figure out how to migrate from WLM.

There are other free e-mail clients and they may be easy to use as well.

I tried Windows Mail but with no ready migration path and without actually storing e-mails on my computer it doesn't measure up for me. I'm too old school to trust that the cloud won't suddenly evaporate into nothingness.
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