Display anomalies following update to Windows 10 v.1803

Anonymous

A number of users have reported display anomalies following the April update to Windows 10. Only one user has so far posted a screenshot illustrating the phenomenon, and it's reproduced here:

Microsoft is not concerned about problems with unsupported software, so we're on our own here. With a concerted effort, we should be able to crack this, but it means we need some data to act on. I hope you'll be willing to help out.

One user has reported that rolling back his graphics driver to an older version solved the problem, so it seems that the phenomenon is a result of an unfortunate driver update. To troubleshoot the problem, then, with a view to finding a solution, would affected users please reply here with the information requested. In the post below this one on page 1 of this thread, there is a data-entry table. Please click theReply button below the table, and then select Reply with quote so that you have the table already in your post. Click in each User's data cell and enter your information. Add any supplementary information you think may be relevant and thenSubmit. Good luck!

EDIT a few days later

Many thanks to those who posted details of their environment. I think we have enough data now to establish that only users with older Intel integrated graphics and using Intel driver 8.15.10.2697 are affected. One user reports that using an older version of this driver worked, while another reports that it didn't. There is a generic driver available on the Intel website, but we've yet to hear whether anyone has tried it out. If Windows Live Mail behaves with this driver installed, well and good, but there may be a price to pay in terms of performance degradation in other applications - Photoshop, for example, or PowerPoint. Gaming won't be as much fun, I suspect, and non-native screen resolution may not be available.

Here are the collated results of the data collection: https://1drv.ms/x/s!Aofky0_NNFsnlY0rG9fiG5ZO-6adiQ

Here is the graphics driver spotted by SkBowman: https://www.intel.co.uk/content/www/uk/en/support/articles/000005629/graphics-drivers.html

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Anonymous

I would like to try your fix but is it possible that you could walk me step by step through it as I am certainly no computer-whiz!! I did look to see what I have on my computer & it is Intel (R) Pentium (R) Dual CPU #2180 64-Bit if any of that is helpful. Any clearer

info. you can give me would be very much appreciated to get this mess fixed!!

Here is a one click solution:

fix-live-mail.zip

Open fix-live-mail.zip and double-click the "runme" file inside.

This script will copy d3d10level9.dll from Windows 10 Version 1709

into the program directory of Windows Live Mail.

You should (hopefully) see the message "completed without error"

after running this script.

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Answer accepted by question author

Anonymous

I found a solution for this strange Problem on my old Intel 945 Express Chipset.

I've copied d3d10level9.dll from Windows 10 Version 1709 into the Program Directory of Windows Live Mail (C:\Program Files\Windows Live\Mail) on Windows 10 Version 1803 and everything is back to normal!

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Anonymous

As I wrote in my previous post, there is no need messing around with other graphic drivers.

Just copy d3d10level9.dll from the previous Windows Version directly into the executable directory of Windows Live Mail (C:\Program Files\Windows Live\Mail) and Live Mail will look normal again on latest April Update.

Here is a copy of this old dll:

d3d10level9.zip

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102 additional answers

Anonymous

2018-05-29T14:15:57+00:00

Hi jFiredog,

Thank you for your reply.

The good news first, I managed to swop the Keyboard to the English (UK )version and SHIFT @@@@ now works.

Thank you very much for that !!

The Windows 10 - April 2018 update happened 24th May 2018.

I re-checked the Windows Build Version :- Window 10, Microsoft Windows Version 1803 ( OS Build 17134.81) is correct.

I then went to the Device Manager.

Display Adaptors.

The Intel(R)G33/G31 Express Chipset Family ( Microsoft Corporation - WDDM.1.0 was correct, but I found more info.

Driver Provider Intel Corp.- Driver date 10-Oct-12 - Driver version 8.15.10.2697

Windows Live Display Driver Properties.

Driver Provider MS. - Driver date 06-Aug-10 - Driver Version 15.5527.0.0

It is the Windows Live Mail 2011 display that is very badly affected, it makes the auto recipient selection virtually unworkable.

I am receiving emails, but have some authentication problem with one server that I didn't have before, which hopefully I can resolve.

I am afraid I wasn't born into the Computer Age, so bear with me !

Regards.
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Anonymous

2018-05-29T10:39:55+00:00

Thanks, John. I wonder if you could check the driver version no. and date again, please; I can't find any reference to the one you mention on the Intel site or in the Microsoft Update catalogue. I would expect it to be in the same format as the other users found. Similarly, which update brought you up to Windows 17134.81? I can't find any advance on 17134.48.

With regard to your keyboard changes, it sounds as if your input language has changed, e.g. from English (UK) to English (US). Go to Settings > Time & Language > Region & language and work your way through the options there (it's very confusing unless to take it one step at a time). The US keyboard has @ at Shift-2.
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